Alessandro Paul
Miami,Florida
Summary
Business & Finance graduate with a Bachelor of Business Administration in Finance and several years of work experience in customer service. Proven ability to effectively manage and administer Learning Management Systems (LMS) to support educational objectives. Strong dedication to customer service and problem-solving. Adept at time management, organization, and office administration.
Overview
6
6
years of professional experience
Work History
Product Owner (LMS)
Florida International University
11.2022 - Current
- Efficiently manage and configure the Learning Management System (LMS) to support educational objectives
- Ensure the LMS runs smoothly, maintaining stability, uptime, and security
- Coordinate communication, testing, installation, and migration to new LMS versions
- Provide end-user support and resolve LMS issues, including participating in testing for updates and bug fixes
- Assists faculty in regards to resolving basic technical issues, utilizing their courses, student concerns, and general LMS concerns
- Maintain disaster recovery policies and content restoration for the LMS
- Stay updated with new technologies and trends in educational technology
- Collaborate with third-party vendors and internal teams to implement external tools within the LMS
- Maintain and update documentation related to the LMS.
SENIOR ONLINE SUPPORT ASSOCIATE
Florida International University
03.2020 - 11.2022
- Responds quickly, competently, and courteously to a myriad of student and faculty inquiries in person, by telephone, email and live chat
- Assists students and faculty to login to the learning management system (LMS), and troubleshoots any authentication or course access issues
- Troubleshoots all applications that are integrated with the learning management system (LMS), such as Zoom, Class, etc
- Assists faculty and students in resolving basic technical issues, content concerns, and general LMS concerns, utilizing their courses
- Assists students and faculty towards resolving complex technical issues with online course content, content accessibility, and other technical questions related to the learning management system
- Ensures all incoming inquiries (cases) in the LMS ticketing system are handled adequately within a 24 hour period
- Collaborates with the supervisor to create the workflow and organization of upcoming projects
- Participates in support services related meetings and trainings
- Provides a high level of customer service by reviewing open cases to ensure the users were provided with quality support.
FINANCIAL ANALYST I
Florida International University
09.2018 - 03.2020
- Responsible for creating, submitting, and monitoring all travel authorizations and expense reports via proxy access in accordance with the University's travel and expense policies
- Recommend departmental control procedures, as it relates to Areas of responsibility, to ensure audit compliance and assists with implementation of such procedures
- Serves as FIU Online's primary reconciler and approver of all departmental credit card transactions in accordance to the University's policies
- Assist in monthly/quarterly/annual account reconciliation
- Provide advice and technical assistance in regard to financial issues
- Create and submit requisitions/purchase orders for the department ensuring timely payment for goods/services
- Conduct assigned financial studies to collect, summarize, and analyze financial transactions.
Education
BACHELOR OF BUSINESS ADMINISTRATION IN FINANCE -
Florida International University
Miami, FL04.2017
Skills
- Educational Technology
- Technology Integration
- User Support and Issue Resolution
- Documentation and Reporting
- Time Management and Organization
- Learning Management Systems
- Salesforce
- PeopleSoft
- Microsoft Office Applications: Word, Excel, Outlook
- System Upgrades
- Account Reconciliation
Timeline
Product Owner (LMS)
Florida International University
11.2022 - Current
SENIOR ONLINE SUPPORT ASSOCIATE
Florida International University
03.2020 - 11.2022
FINANCIAL ANALYST I
Florida International University
09.2018 - 03.2020
BACHELOR OF BUSINESS ADMINISTRATION IN FINANCE -
Florida International University
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