Alessandro Pesqueira
Milwaukee,United States
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
Car Salesman
Sandoval Auto Group
Muskego, WI
09.2024 - Current
- Demonstrated extensive product knowledge to educate customers on features and benefits of vehicles.
- Worked closely with finance team to streamline financing options, improving customer experience during purchase process
- Completed and closed customers on vehicle delivery. Go through sale, finance and warranty paperwork with customers
- Efficiently completed paperwork related to sales transactions, adhering to company guidelines while minimizing errors or delays
- Answered telephone and email inquiries from potential customers.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Met customers on lot and in showroom to discuss available vehicles and options.
Supervisor / Banker
Waukesha State Bank
Waukesha, WI
03.2024 - 09.2024
- Provided customer service to clients, including answering questions and resolving issues.
- Conducted account openings and closings for clients.
- Assisted customers with deposits, withdrawals, transfers, loan payments and other banking transactions.
- Cross-sold banking products such as credit cards, loans and investments.
- Responded promptly to customer emails, phone calls and requests for information.
- Analyzed financial documents provided by customers to determine their needs.
- Processed loan applications according to established guidelines.
- Followed operational standards, promoting security, risk management and compliance.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Branch Manager
Huntington Bank
07.2022 - 07.2023
- Monitored and analyzed branch performance, identified areas for improvement, and developed strategies to increase efficiency to our monthly and quarterly goals
- Developed and maintained relationships with customers and local businesses
- Managed daily branch operations, including cash and security management
- Developed and implemented customer service policies and procedures
- Led and motivated a team of 3 Customer Experience Bankers and 1 Financial Banker, carrying out various daily branch functions
- Provided weekly one-on-ones with colleagues to ensure growth
- Oversaw the hiring, training, and performance management of branch personnel
- Joined WI/IL Leadership Committee to help get more volunteers and assist the bank in finding new ways to help the community.
Personal Banker
BMO Harris Bank
02.2018 - 07.2022
- Provided coaching to the teller line on how to cross-sell products to customers
- Assisted/resolved customer service issues that arose
- Backed up the manager for various roles including audits, scheduling, opening, and closing
- Opened all depository accounts, credit cards, loans, and personal loans
- Referred to Wealth, commercial, and mortgage departments
- Met quarterly production and referral goals consistently
- Responsible for lobby leading customer traffic to ensure a good customer experience.
Education
UW-Milwaukee
05.2014
New Berlin Eisenhower High School
06.2013
Skills
- Leadership
- Adapt to change
- Communicator
- Scheduler
- Coaching
- Customer Service
- Customer Satisfaction
- Cross-Selling and Upselling
- MS Excel
- Competitive
- Delivering vehicles
- Pre-owned vehicles
Volunteer Experience
- Junior Achievement of Wisconsin (Racine/Kenosha)
- Racine County Food Bank
- Northern IL Food Bank
Timeline
Car Salesman
Sandoval Auto Group
09.2024 - Current
Supervisor / Banker
Waukesha State Bank
03.2024 - 09.2024
Branch Manager
Huntington Bank
07.2022 - 07.2023
Personal Banker
BMO Harris Bank
02.2018 - 07.2022
UW-Milwaukee
New Berlin Eisenhower High School