Alessandro Spagnuolo
Miami,FL
Summary
Detail-oriented graduate student in International Business with a background in hospitality services and sales support. Specializes in customer service and appointment coordination, effectively resolving guest inquiries. Cultivates strong cross-functional relationships through teamwork and embraces continuous learning for professional development.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Front Desk Sales Representative
Velocity Climbing
10.2024 - Current
- Assisted customers with questions and climbing reservations while delivering strong service.
- Managed front desk operations, including check-ins and equipment rentals, to support efficient workflow.
- Handled payment transactions efficiently at the front desk. and handled transactions accurately to build customer trust.
- Build connections with current members and new guests.
- Led facility tours and supported private classes.
- Partner with management on new ideas that strengthen climbing culture and improve service through member feedback.
Server
Vapiano
08.2023 - 02.2024
- Provided excellent customer service in fast-paced dining settings and learned POS system use.
- Contributed service improvements by sharing ideas, covering tables, and hosting during short staffing.
- Enhanced hospitality skills through guest interactions and team collaboration, fostering strong communication and teamwork.
- Assisted Vapiano's growth by supporting staff in daily operations, ensuring smooth service during peak times.
Beach/PoolBoy Attendant
Boucher Brothers
12.2021 - 06.2022
- - Delivered customer service in busy beachside setting and collaborated with team members to elevate guest experience.
- - Enhanced guest enjoyment by organizing and maintaining beach and pool areas.
- - Coordinated equipment organization and supported daily beach service operations.
Food Runner/ Busser
Sins Gastro Bar
02.2021 - 05.2021
- Supported wait staff by efficiently delivering food and beverages to enhance guest experience., assisted kitchen prep, and worked as barback and food runner.
- Provided attentive customer service, contributing to high levels of guest satisfaction.
- Partnered with kitchen staff to improve order handoff and service flow.
- Collaborated with servers to ensure accurate order completion and timely delivery to guests.
Education
Bachelor - International Business
Florida International University
Miami08-2026
High School Diploma -
Miami Beach Senior High School
Miami Beach06-2022
Skills
- Point of sale
- CRM systems
- Client relations
- Microsoft Excel
- Marketing strategies
- Team building
- Adaptability
Certification
- Marketing Training and Partnership License with Rene Lacad - 2025-06-10
- Excel Supply Chain Analysis - October 30 2025
- Excel Data Analysis: Forecasting - August 31 2025
- Excel What If Analysis - September 10 2025
Activities
ALPFA FIU :
- Bloomberg Terminal Workshop: Income Statements
- Tech Group & American Express Workshop
- JP Morgan Chase & Co. General Meeting
- Grant Thornton Workshop
- Amazon General Meeting
LANGUAGES
- English
- Spanish - Working Knowledge
- Italian - Working Knowledge
Timeline
Front Desk Sales Representative
Velocity Climbing
10.2024 - Current
Server
Vapiano
08.2023 - 02.2024
Beach/PoolBoy Attendant
Boucher Brothers
12.2021 - 06.2022
Food Runner/ Busser
Sins Gastro Bar
02.2021 - 05.2021
Bachelor - International Business
Florida International University
High School Diploma -
Miami Beach Senior High School