Alesse Shaffer
Melvindale
Summary
Dynamic Patient Care Manager at Epic Health with expertise in coordinating care services and mentoring new employees. Proven track record in enhancing patient outcomes through effective education on chronic conditions and comprehensive medication assessments. I successfully implemented solutions that improved patient outcomes and satisfaction.
Overview
8
8
years of professional experience
Work History
Patient Care Manager
Epic Health
12.2023 - Current
- Monitored patient progress, identifying barriers to care and implementing solutions for improvement.
- Documented patient interactions and care updates in electronic health record systems efficiently.
- Conducted regular follow-ups with patients to assess ongoing needs and adjust care plans accordingly.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Communicated with healthcare providers to facilitate continuity of care.
- Promoted patient self-management by providing education on chronic condition management and healthy lifestyle choices.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Conducted thorough assessments to identify patients'' needs, strengths, and barriers to achieving optimal health outcomes.
Procurement Specialist
Trinity Health
03.2021 - 12.2023
- Managed supplier relationships to ensure timely delivery of goods and services.
- Reviewed purchase orders for accuracy, ensuring compliance with company policies and procedures.
- Implemented cost-saving initiatives by analyzing spending patterns and supplier performance.
- Supported critical transactions such as overnight orders and credit holds for specific locations.
- Ran Ad Hoc reports to analyze data that may prevent the delivery of products.
- Responded to inquiries from vendors regarding outstanding invoices, backorders and returns.
Patient Care Coordinator
Ascension Health Ministry
08.2017 - 12.2018
- Coordinated patient appointments and managed scheduling to optimize clinic workflow.
- Communicated with healthcare providers to relay critical patient information efficiently.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
Education
Master of Arts - Health Care Administration
Walden University
Minneapolis, MN11-2022
Bachelor of Arts - Interdisciplinary Studies
Wayne State University
Detroit, MI05-2011
Skills
- Proficient in medical terminology
- Coordinating care services
- Mentoring new employees
- Detailed documentation
- Strong attention to detail
- Effective written communication
- Patient education of chronic conditions
- Vendor Relationship Management
Timeline
Patient Care Manager
Epic Health
12.2023 - Current
Procurement Specialist
Trinity Health
03.2021 - 12.2023
Patient Care Coordinator
Ascension Health Ministry
08.2017 - 12.2018
Master of Arts - Health Care Administration
Walden University
Bachelor of Arts - Interdisciplinary Studies
Wayne State University
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