Alessi Agurto Saavedra
Fort Lauderdale,FL
Summary
Driven professional proven successful in leading administrative team members in high-volume settings. Knowledgeable about regulations, managing files, and producing professional correspondence for diverse needs. Articulate communicator with strong attention to detail and superior work ethic.
Overview
10
10
years of professional experience
Work History
Front Desk Supervisor
Towne Place Suites Marriott
Weston , FL
04.2015 - Current
- Supervising and training front desk staff.
- Managing daily front desk operations, including check-in/check-out procedures, and guest inquiries.
- Handling guest complaints and resolving issues in a timely and professional manner.
- Ensuring adherence to hotel policies and procedures.
- Optimizing room occupancy and revenue.
- Collaborating with other departments to improve guest experiences.
- Utilizing property management systems (PMS), such as Fosse and Marsha.
- Implementing and monitoring guest satisfaction programs.
Education
Bachelor of Arts - Education Administration
Florida Atlantic University
Boca Raton, FL08-2021
Skills
- Guest relations
- Property management system
- Complaint resolution
- Team collaboration
- Customer service
- Time management
- Attention to detail
- Problem solving
- Effective communication
- Listening skills
- Problem-solving skills
- Scheduling and planning
- Telephone and email etiquette
- Verbal and written communication
- Fluent in English and Spanish
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Front Desk Supervisor
Towne Place Suites Marriott
04.2015 - Current
Bachelor of Arts - Education Administration
Florida Atlantic University
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