Alessi Anzo
1036 Oak Grove Road Apt 110 ,CA
Summary
Accomplished leader with a proven track record at FedEx Office, enhancing store profitability and customer satisfaction through expert inventory management and exceptional team leadership. Skilled in multitasking and fostering customer relations, I've driven success by prioritizing employee development and implementing efficient operational strategies.
Overview
7
7
years of professional experience
Work History
Interim Store Manager
FedEx Office
07.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Assistant Store Manager
FedEx Office
08.2022 - 07.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Complies with and enforces FedEx Office established policies and procedures and maintains an environment of controls
- Maintains communication with the Store Lead Consultant and/or production team to ensure deadlines are met and quality checks are being performed
Assistant Store Manager
FedEx Office
08.2020 - 11.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Complies with and enforces FedEx Office established policies and procedures and maintains an environment of controls
- Maintains communication with the Store Lead Consultant and/or production team to ensure deadlines are met and quality checks are being performed
Lead Consultant
FedEx Office
01.2018 - 08.2020
- Optimized team performance through effective communication, training, and leadership techniques.
- Spearheaded the successful completion of complex projects through effective risk management and mitigation strategies.
- Improved client satisfaction by consistently delivering high-quality results within tight deadlines.
- Mentored junior consultants, improving their skills and knowledge through hands-on coaching and guidance.
- Takes customer orders, giving pricing information, performs consultative selling to customers, and and recommends FedEx Office products and services tracks and logs all production jobs
- Sets up complex orders and performs multiple tasks at the same time
- May provide leadership to team members on an assigned shift
- Completes required financial paperwork and may assist with financial reporting including daily sales, close-outs and bank deposits
- Takes lead responsibility for digital imaging, scheduling and running black and white or color production on full service orders, including finishing services and large job management
Education
High School Diploma -
Mount Diablo High School
Concord, CA06.2010
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Team Leadership
- Outstanding communication skills
- Staff Management
- Employee Scheduling
- Opening and closing procedures
- Relationship building and management
- Payroll Management
Languages
Spanish
Native or Bilingual
Timeline
Interim Store Manager
FedEx Office
07.2024 - Current
Assistant Store Manager
FedEx Office
08.2022 - 07.2024
Assistant Store Manager
FedEx Office
08.2020 - 11.2021
Lead Consultant
FedEx Office
01.2018 - 08.2020
High School Diploma -
Mount Diablo High School
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