Alessia Casella
New York,NY
Summary
Efficient team player competent at researching presentation topics and taking accurate meeting minutes. Possesses strong written and verbal communication skills. Works independently and efficiently, managing multiple tasks at once. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Cafe Manager
Frolla Cafe’
New York, NY
12.2022 - Current
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Enhanced team productivity through effective scheduling, task delegation, and performance evaluations.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Yacht Stewardess
Blu Mediterraneo
Amalfi Coast
01.2021 - 12.2022
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Provided personalized care for VIP guests, anticipating needs and going above-and-beyond to exceed expectations.
- Gained extensive knowledge in data entry, analysis and reporting.
Front Office Intern
Il Mio Viaggio Inc.
New York, NY
05.2020 - 12.2021
- Supported staff on special assignments and ad hoc projects.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Received packages and mail at front desk and dispersed to correct employees.
- Managed financial transactions accurately, ensuring balanced cash drawers at the end of each shift.
Administrative Clerk
U.S. Salernitana Football Team
Italy
01.2018 - 09.2019
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing verification methods.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
Education
Accounting Degree - Account Manager And Client Development
Università Pegaso
Italy04.2020
Foreign Languages And Cultures - Graduated in English, Spanish And German
Università Degli Studi Di Salerno
Italy03.2018
Skills
- Business marketing
- Continuous Improvement
- Operational Efficiency
- Problem-Solving
- Team Leadership
- Operations Management
- Administrative Support
- Microsoft Excel
Languages
Italian
Native or Bilingual
English
Native or Bilingual
Spanish
Full Professional
German
Limited Working
Timeline
Cafe Manager
Frolla Cafe’
12.2022 - Current
Yacht Stewardess
Blu Mediterraneo
01.2021 - 12.2022
Front Office Intern
Il Mio Viaggio Inc.
05.2020 - 12.2021
Administrative Clerk
U.S. Salernitana Football Team
01.2018 - 09.2019
Accounting Degree - Account Manager And Client Development
Università Pegaso
Foreign Languages And Cultures - Graduated in English, Spanish And German
Università Degli Studi Di Salerno