Alessia Dragonetti

Provided exceptional customer service, ensuring prompt and friendly interactions with
patrons.
Managed multiple tables efficiently, demonstrating strong time management and
organizational skills.
Collaborated with kitchen staff to deliver accurate orders and maintain seamless service flow.
Trained new team members on menu items, service protocols, and restaurant policies.
Handled cash transactions accurately, processing payments and balancing cash register at
shift end.
Upsold menu specials and promotions effectively, enhancing overall guest experience.
Resolved customer complaints promptly, ensuring satisfaction and loyalty through attentive service

sales, billing, bookkeeping, worked in the administrator department, parts department and
service
Maintained daily report documents, memos and invoices.
Scheduled appointments and conducted follow-up calls to clients.
Prepared professional correspondence, including memos, letters, and emails, ensuring
accuracy and timeliness.
Boosted customer satisfaction by providing excellent product knowledge and tailored
recommendations.
Negotiated purchase prices and explained sales, warranty, and optional products.
Stocked merchandise, clearly labeling items, and arranging according to size or color.