ALESSIO CARULLI
Lake Worth,FL
Summary
Experienced and well-organized human resources professional with a comprehensive background in the field. Strong leadership skills and the ability to efficiently handle multiple responsibilities contribute to achieving company-wide human resource goals. Seasoned professional, leader, and team-builder offering well-rounded knowledge and experience in optimizing operational procedures. Collaborative nature, strong communication and interpersonal skills foster strong stakeholder relationships at all levels, creating a collaborative environment that enables target attainment and continuous improvement. Excels as a problem-solver and coordinator, quickly translating organizational vision and requirements into innovative initiatives. Active listening skills and ability to provide constructive feedback approach all tasks with positivity, logic, and teamwork, thriving in deadline-oriented environments. Consistently achieves targets and finds creative solutions to overcome challenges.
Overview
25
25
years of professional experience
Work History
Senior Billing Representative
Nyu Langone
03.2024 - Current
- Collaborated with other departments to resolve billing discrepancies, resulting in improved customer satisfaction.
- Maintained strong relationships with clients through effective communication and excellent customer service, resulting in high client retention rates.
- Reconciled payments received against outstanding invoices, maintaining detailed records of transactions.
- Researched and resolved billing discrepancies to enable accurate billing.
Regional Recruiter
Strategic Projects
01.2021 - 01.2024
- Company Overview: Florida Region
- Develop, deliver, and manage performance management reports, making recommendations or presenting alternatives that address current and future issues related to the recruitment processes
- Interpret and apply HR policies, working diligently to establish consensus on human resource issues across departments and promote transparent departmental functionality across the organization
- Coordinate recruitment efforts sourcing for qualified applicants while developing a dynamic applicant pool to fill openings within the appropriate timeframe
- Recommended and participated in process improvement strategies focused on creating consistent and compliant applicant tracking, hiring, and reporting procedures
- Florida Region
Regional Staffing Specialist
Allied Universal
07.2016 - 01.2021
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions, and shared goals; exhibited initiative and encouraged others to address operational opportunities that eliminated efficiency failures
- Collaborated with the executive team to identify and address workforce needs to accomplish critical business objectives; part of the responsibilities included ensuring proper recruiting support to strategically align the workforce staffing plan
- Effectively managed applicant flows to include contacting applicants, tracking follow-up calls, scheduling interviews at the branch for qualified candidates, conducting interviews, and ensuring all processes for tracking are followed
- Actively involved in developing and implementing annual business plans and operating budgets through policies and procedures designed to ensure that the financial targets are met
Site Supervisor
Allied Barton Security Services
10.2005 - 07.2016
- Managed a team of seven outstanding professionals to support the company's security systems and ensure compliance with the company's performance, safety, and service guidelines
- Ensured that the work done throughout the entire technology organization was reviewed from a strategic perspective and aligned with tactical and corporate-level goals
- Actively participated in CCTV surveillance and conducted mobile patrols of a 377-unit residential community, responding to routine and emergencies
- Applied project management methodologies, principles, and practices to shape and reshape requirements throughout the project, fostering an innovative environment meant to empower the team and improve project effectiveness
Front Desk Manager
Holiday Inn Express
04.2000 - 10.2005
- Used discretion and tact when dealing with guest inquiries, problems, or complaints efficiently and professionally without detriment to the hotel or its reputation
- Served as an example in punctuality, appearance, courtesy, attitude, and guest relations, ensuring a smooth and efficient running of the hotel operations, directly contributing to the brand awareness of our organization
- Monitored guest service personnel frequently, ensuring that at all times, maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention
- Delivered sustainable improvements to overall customer service levels, satisfaction, and retention by demonstrating a commitment to clients while handling potential incidents and complaints de-escalation
Education
Bachelor of Arts - Criminal Justice
University of Phoenix
01.2010
Skills
- Strategic Recruitment
- Orientation and Onboarding
- Niche Talent Acquisition
- Employee Relations
- Training and Mentoring
- Staff Management
- Payroll and Benefits
- Employee Engagement
- Collaboration and Problem Solving
- Work Ethic and Critical Thinking
- Multitasking and Time Management
- Leadership and Teamwork
- Conflict resolution techniques
Recognition
Letters of Recommendation from the Palm Beach County Detectives Bureau and the FBI
Timeline
Senior Billing Representative
Nyu Langone
03.2024 - Current
Regional Recruiter
Strategic Projects
01.2021 - 01.2024
Regional Staffing Specialist
Allied Universal
07.2016 - 01.2021
Site Supervisor
Allied Barton Security Services
10.2005 - 07.2016
Front Desk Manager
Holiday Inn Express
04.2000 - 10.2005
Bachelor of Arts - Criminal Justice
University of Phoenix
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