Alessio Ferrarotto
Houston,United States
Summary
Dynamic professional with a proven track record in team leadership and customer relationship management.
Excelled in intercultural awareness and effective communication, enhancing service quality and operational efficiency.
Demonstrated flexibility and adaptability across diverse roles, achieving significant improvements in customer satisfaction
and team performance.
Overview
13
13
years of professional experience
Work History
Front of House & Table Service Manager
I Carusi Beach
Capo d'Orlando, Italy
05.2024 - 10.2024
- Company Overview: specializing in traditional seafood and high-quality cocktails, offering an exceptional vibe experience.
- Coordination of waiters to ensure efficient, high-quality service.
- Table turnover management and optimization of the use of space.
- Welcoming and assisting customers, handling reservations, and resolving any problems or complaints.
- Supervision of the cleaning and tidying of the room.
- Management Orders and Supplies.
- Caring for service and presentation of dishes.
- Management of the cleaning and arrangements of tables between orders.
- Working with other staff members to ensure a regular, smooth service.
Student Ambassador
University of Messina
Messina, Italy
10.2023 - 11.2023
- "Problem Solving" section for international students only
- Support and collaboration with colleagues in handling assigned assignments.
- Use of communication capable of facilitating relationships and fostering activity.
Shipping Manager
Computer Parts
Rocca Di Caprileone, Italy
07.2022 - 10.2022
- Company Overview: This is a Sicilian company specializing in the distribution of computer hardware components.
- Control, processing, and recording of shipping documents.
- Management of customer inquiries and relationships.
- Preparing shipments by verifying packaging, and codes shown on labels and tags.
Pro Basketball Player
FIP
, Italy
08.2012 - 01.2025
- Demonstration of discipline and responsibility during, and outside of competitions.
- Promotion of optimal fitness through active training, nutritional optimization, and positive lifestyle choices.
Instructional Assistant
Hilton College - University Of Houston
Houston
01.2025 - Current
- Check in/out book.
- Conference room reservations.
- Check e-mail.
- Conducted special assessments to support individual student or faculty member needs.
Education
Master of Science - Hospitality Management
University Of Houston
Houston, TXBachelor of Arts - Foreign Languages And Literatures
University of Messina
Messina, Italy12-2024
Some College (No Degree) - Foreign Languages And Literatures
Pázmány Péter University
BudapestSome College (No Degree) - Foreign Languages And Literatures
Klaipeda University
KlaipedaHigh School Diploma -
Liceo Lucio Piccolo
Capo D'Orlando, Italy06-2020
Skills
- Intercultural awareness
- Customer orientation
- Predisposition to teamwork
- Flexibility and adaptability
- Effective communication
- Attention to details
Languages
- Italian, Native
- English, Advanced
- Spanish, Advanced
Personal Information
- Date of Birth: 08/04/01
- Nationality: Italian
- Driver License: D Category
Timeline
Instructional Assistant
Hilton College - University Of Houston
01.2025 - Current
Front of House & Table Service Manager
I Carusi Beach
05.2024 - 10.2024
Student Ambassador
University of Messina
10.2023 - 11.2023
Shipping Manager
Computer Parts
07.2022 - 10.2022
Pro Basketball Player
FIP
08.2012 - 01.2025
Master of Science - Hospitality Management
University Of Houston
Bachelor of Arts - Foreign Languages And Literatures
University of Messina
Some College (No Degree) - Foreign Languages And Literatures
Pázmány Péter University
Some College (No Degree) - Foreign Languages And Literatures
Klaipeda University
High School Diploma -
Liceo Lucio Piccolo