Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alessya Smiley

Williamsburg,Virginia

Summary

Experienced Shift Leader, excelling in team supervision and cash handling. Enhanced operational efficiency through effective training and problem-solving, creating a positive work environment. Committed to maintaining safety standards and delivering exceptional customer service, driving team productivity and satisfaction.

Offering strong foundation in leadership and teamwork, coupled with genuine eagerness to learn and grow in dynamic setting. Brings adaptable approach to managing operational processes and problem-solving in high-paced environments. Ready to use and develop organizational and communication skills in future roles.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Shift Leader

Chick-Fil-A
09.2024 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Monitored food preparation, production, and plating for quality control.
  • Controlled expenses and boosted profitability by managing food and labor costs.

Golf Cart Attendant

Two Rivers Country Club
03.2024 - 10.2024
  • Ensured timely availability of carts for customers by promptly preparing and staging them prior to tee times.
  • Prepared golf carts daily by stocking pencils, tees, scorecards, and towels.
  • Assisted golf club members by carrying clubs from range to cart and setting stations with required balls.
  • Shut down facility daily by turning off lights, storing equipment and locking doors.
  • Enhanced guest experience by providing brief orientations on cart usage and course rules.

Shift Leader

Teddy Boba
12.2022 - 01.2024
  • Completed cash and credit card transactions accurately using POS software.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.

Education

Associate of Science -

Virginia Peninsula Community College
Williamsburg, VA
12-2025

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Training assistance
  • Team supervision
  • POS system operation
  • Safety processes and procedures
  • Food preparation
  • Cleanliness

Certification

  • Sexual Harassment and Abusive Conduct Prevention Training Certificate
  • ServSafe Food Handlers Certificate

Timeline

Shift Leader

Chick-Fil-A
09.2024 - Current

Golf Cart Attendant

Two Rivers Country Club
03.2024 - 10.2024

Shift Leader

Teddy Boba
12.2022 - 01.2024

Associate of Science -

Virginia Peninsula Community College

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