Alesya Chiliy
Rochester,NY
Summary
Proven leader with a track record of driving growth and exceeding sales goals at Macy's through strategic initiatives and team leadership. Skilled in operations management and customer service, adept at motivating staff and implementing effective solutions to enhance efficiency and customer satisfaction. Demonstrates strong decision-making and employee training capabilities, achieving significant improvements in performance and revenue.
Overview
13
13
years of professional experience
Work History
Business Manager
Macy's
06.2020 - Current
- Developed strategic partnerships with key stakeholders, leading to significant growth opportunities for the company.
- Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Administrator of the store safety program and accident reporting process.
- Coached, motivated and developed overall team to reach their fullest potential and use strategies to optimize productivity and efficiency.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Led the hiring process and training of new employees.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
Sales Manager
Macy's
01.2017 - 06.2020
- Drove and exceeded sales goals by leading Macy's initiatives through coaching and recognition, while optimizing productivity and efficiency.
- Led customer service in the store. Ensure colleagues engage with customers and provide a friendly and easy to shop environment.
- Interviewed, hired, trained, coached, developed, coordinated, evaluated, and disciplined direct and indirect reports; managed the team to meet or exceed performance and behavioral expectations.
- Supported other operational areas such as OMNI, Style, and Asset Protection.
- Conducted ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnover.
Fine Jewelry Supervisor
Macy's
01.2015 - 01.2017
- Evaluated store performance metrics regularly to identify areas of improvement and strategize targeted initiatives aimed at boosting overall sales figures.
- Increased sales revenue by implementing effective merchandising strategies and maintaining visually appealing displays.
- Conducted regular staff meetings to review goals, provide feedback, and discuss opportunities for improvement in sales tactics and customer service practices.
- Managed store operations during peak periods, effectively delegating tasks to maintain a well-organized environment.
- Facilitated open lines of communication between team members and upper management, addressing concerns promptly and promoting a positive work environment conducive to employee satisfaction and retention.
Gift Registry Advisor
Macy's
04.2014 - 01.2015
- Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Developed strong relationships with clients through regular communication and excellent customer service.
Bank Teller
Adirondack Bank
01.2013 - 11.2013
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Customer Service Representative
Hawaiian Holiday
04.2011 - 03.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
Associate of Science - Business Administration And Management
Mohawk Valley Community College
Utica, NY06.2015
Skills
- Team Building and Leadership
- Customer Service
- Decision-Making
- Strategic Initiatives
- Issue Resolution
- Employee Motivation
- Operations Management
- Staff Training
Timeline
Business Manager
Macy's
06.2020 - Current
Sales Manager
Macy's
01.2017 - 06.2020
Fine Jewelry Supervisor
Macy's
01.2015 - 01.2017
Gift Registry Advisor
Macy's
04.2014 - 01.2015
Bank Teller
Adirondack Bank
01.2013 - 11.2013
Customer Service Representative
Hawaiian Holiday
04.2011 - 03.2013
Associate of Science - Business Administration And Management
Mohawk Valley Community College
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