ALETA BROOKS
Midland,USA
Summary
Healthcare professional ready to contribute to patient care excellence. Expertise in providing compassionate care and supporting medical staff in fast-paced environments. Reliable team player focused on adapting to evolving patient needs and delivering quality outcomes.
Overview
13
13
years of professional experience
Work History
Patient Care Tech
Piedmont Columbus Regional Midtown
05.2023 - Current
- Provides direct patient and indirect patient care from birth through the life cycle. Demonstrates competency with treatments, procedures with appropriate equipment as a member of the healthcare team. Maintains any required clinical competencies required for each specified unit/ department assigned.
Medical Claims Specialist
Aflac
01.2016 - Current
- Managed large volume of medical claims on daily basis.
- Responded to correspondence from policy holders.
- Assessed medical claims for compliance with regulations and corrected discrepancies.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Identified and resolved discrepancies between patient information and claims data.
- Paid or denied medical claims based upon established claims processing criteria.
- Monitored and updated claims status in claims processing system.
Assistant Manager
Foot Locker
11.2013 - 01.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored team members to enhance professional development and accountability in workplace.
- Monitored security to protect employees, customers and property.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Developed strategy to increase sales and drive profits.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Medical Assistant
Pediatrics Of Columbus
10.2012 - 10.2015
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Oriented and trained new staff on proper procedures and policies.
- Called and faxed pharmacies to submit prescriptions and refills.
- Measured patient pulse oximetry.
- Collaborated with medical and administrative personnel to maintain patient focused, engaging and compassionate environment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Prepared lab specimens for diagnostic evaluation.
- Collected pertinent data and calculations to aid physician in interpreting results.
Nurse Technician
Columbus Specialty Hospital
04.2012 - 09.2012
- Supported needs of [Number]+ residents under long-term care.
- Prepared and maintained records of patient progress and services performed to report changes in patient condition.
- Maintained stringent hygiene standards of unit with disinfection and consistent restock of all equipment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Uphold infection control and prevention policies across different patient-facing areas.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Delivered high-quality care to wound care patients in hospital facility.
- Aided patients with personal hygiene by giving baths, dressing and assisting in feeding.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Corresponded with charge nurse on duty to report any changes occurring in patients' health.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients.
- Provided personal hygiene assistance, giving baths and performing dress changes for patients.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Maintained patient stability by checking vital signs and weight.
Education
No Degree - Practical Nursing
Chattahoochee Valley Community College
Phenix City, AL12-2025
Skills
- Patient Admission
- Patient Confidentiality
- Customer Service
- Critical Thinking
- Medical Terminology
- ICD Codes
- Phlebotomy Trained
- HIPAA Procedures
- Active Learning
- Medical Terms and Procedure Knowledge
- Knowledgeable about Diseases
- Complex Problem-Solving
- Meticulous Recordkeeping
- Vital signs monitoring
- CPR certification
- Patient observation
- Blood glucose testing
- Basic life support
- Infection control standards
- Catheter care
- ADL support
- Specimen collection
- Infection control
- Feeding assistance
- Patient positioning
- Patient education
- Data collection
- Mobility assistance
- Infection prevention
- Medical equipment operation
- Hospice and palliative care
- Sterilization techniques
- IV insertion
- Wound care
- High level of autonomy
- Team collaboration
- Active listening
- Compassionate care
- Safety protocols
- Patient advocacy
Timeline
Patient Care Tech
Piedmont Columbus Regional Midtown
05.2023 - Current
Medical Claims Specialist
Aflac
01.2016 - Current
Assistant Manager
Foot Locker
11.2013 - 01.2016
Medical Assistant
Pediatrics Of Columbus
10.2012 - 10.2015
Nurse Technician
Columbus Specialty Hospital
04.2012 - 09.2012
No Degree - Practical Nursing
Chattahoochee Valley Community College
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