Aleta Glynn
Mount Vernon,NY
Summary
Driven Care Manager with a proven track record in care planning and service coordination, honed at Care Design New York. Demonstrates exceptional leadership and emotional intelligence, effectively enhancing client satisfaction and optimizing care outcomes. Skilled in developing comprehensive case management plans, achieving significant improvements in client wellness and service efficiency.
Overview
8
8
years of professional experience
Work History
Care Manager
Care Design New York
02.2019 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Educated clients and families on community resources, treatment options and health care services to better manage conditions.
- Assessed clients and developed plans to meet needs.
- Developed strong rapport with patients and families through empathetic listening and compassionate communication techniques.
- Provided crisis intervention services when necessary by assessing risk levels promptly addressing safety concerns collaboratively with the treatment team.
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Managed complex caseloads, ensuring timely assessment, intervention, and documentation for optimal care outcomes.
- Facilitated family meetings to address concerns, establish goals of care, and provide psychosocial support.
- Arranged transportation and documented details of discharge transition plans.
- Communicated with healthcare providers to facilitate continuity of care.
- Maintained detailed records in compliance with agency standards and regulations.
- Promoted patient self-management by providing education on chronic condition management and healthy lifestyle choices.
- Participated in team meetings and trainings to stay updated on best practices and new developments in care management.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Conducted thorough assessments to identify patients'' needs, strengths, and barriers to achieving optimal health outcomes.
- Participated in interdisciplinary case conferences fostering teamwork collaboration sharing best practice insights to optimize patient care outcomes.
- Served as a liaison between patients, families, physicians, insurance providers, and other healthcare professionals for seamless care coordination efforts.
- Maintained strict adherence to professional ethics and confidentiality guidelines, safeguarding sensitive information and promoting trust.
- Responded to emergency situations and provided support to promote client safety and wellbeing.
- Consulted with supervisors to assess cases and plan strategies for enhancing care.
- Evaluated clients progress and adjusted service plans to address areas of concern.
- Monitored patient progress closely, adjusting care plans as needed to promote ongoing improvement.
- Maintained network of community resources to provide most comprehensive support services possible to clients.
Case Managr
ACMH
09.2016 - 07.2018
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Streamlined service coordination efforts through diligent maintenance of client files and efficient use of case management software tools.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect as mandated by law.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Liaised with social worker to expedite financial assistance not covered by insurance.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Partnered with local organizations to expand access to social and community services.
- Researched best practices and developed strategies to improve program outcomes.
Case Manager Coordinator
Heritage Health And Housing
01.2017 - 09.2017
- Conducted thorough assessments of client needs, strengths, and risks to inform appropriate interventions and support services.
- Assisted caseworkers with regular visits to homes and schools to evaluate child safety and quality of care.
- Established strong community partnerships to broaden available resources for clients and their families.
- Mentored new case managers, sharing valuable insights from years of hands-on experience in the field.
- Facilitated multidisciplinary team meetings for comprehensive care planning and improved client satisfaction.
- Provided ongoing support and advocacy for clients in navigating complex social service systems.
- Implemented new initiatives and procedures to increase knowledge and availability of client services.
- Monitored progress towards goals regularly, adjusting case management plans as necessary for optimal success.
- Assisted clients in crisis situations by providing immediate intervention and connecting them with relevant resources.
- Championed a positive work environment by fostering open communication channels among colleagues at all levels within the organization.
- Introduced innovative strategies for strengthening the efficacy of the case management program overall.
- Reviewed caseworkers' client cases and made recommendations for additional actions and improvements.
- Managed high caseloads effectively while maintaining close attention to detail and accuracy in documentation.
- Ensured compliance with federal, state, and agency regulations through meticulous record-keeping practices.
- Collaborated with healthcare professionals to develop personalized care plans that addressed clients'' unique needs.
- Liaised with social worker to expedite financial assistance not covered by insurance.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Education
Master Of Business Administration - Health Administration
Monroe King Graduate School
The Bronx, NY06.2015
Skills
- Care Planning
- Case Assessments
- Clinical Documentation
- Service Coordination
- Time Management
- Critical Thinking
- Leadership
- Communication
- Problem Solving
- Teamwork
- Adaptability
- Emotional Intelligence
Affiliations
International Association of Women
National Society of Leadership and Success
Timeline
Care Manager
Care Design New York
02.2019 - Current
Case Manager Coordinator
Heritage Health And Housing
01.2017 - 09.2017
Case Managr
ACMH
09.2016 - 07.2018
Master Of Business Administration - Health Administration
Monroe King Graduate School
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