Highly personable Customer Relations Specialist with over 20 years of experience in account management, claims and sales processing, and call-center operations. Administration Office management
Overview
23
23
years of professional experience
Work History
Office Assistant
ImageFIRST
03.2020 - Current
Provide support for all Accounts Receivable functions, collections, payments, special billings
Provided training to several associates regarding all AR functions
Coordinated with service, corporate and customers to maintain under 10% outstanding on accounts
Researched and submitted invoices to Accounts Payables for payment
Participated on Associate engagement committee
Executive Assistant
I Will Mentorship Foundation
09.2019 - 02.2020
Provide quality and efficient support to CEO of foundation
Set appointments and kept track of calendar
Made travel arrangements
Coordinated meetings, helped team with planning events
Affiliate Service Representative
Cintas Fire Protection Division
10.2016 - 09.2019
Provide quality and efficient support to both internal and external customers through the daily management of work orders
Developing effective affiliate relations through account knowledge, teamwork, problem resolution and time management
Attended and passed advanced Excel classes and created report that once implemented saved over 4 hours per week of time spent coordinating workflow
Customer Service Associate
South Florida Gas Company
02.2014 - 10.2016
Perform billing, payment allocation, collection and activity reporting following established protocols
Organize recovery system and initiate collection efforts
Investigate and resolve customer queries
Developed online forms for new clients and work orders
Set up and upsell new customer accounts with products and services
Reduced over 90-day outstanding invoices from 42% to 13% within 3 months
Increased customer base from 5000 to 6000 customers within 2 years
Media Sales Specialist
Intermec Media, Inc
05.2005 - 08.2013
Provided support for large accounts to maintain customer satisfaction
Assisted customers and sales representatives with any request or inquiry regarding account
Processed requests for quotes and special pricing
Provided pre-sale and post-sale service for Media Sales team
Developed presentations for executive and support staff for promotions and training
Back up help for call center telephone systems
Enhanced employee performance and attendance through suggestion, development, and implementation of motivational programs
Received outstanding positive comments on employee reviews, as well as exceptional feedback from senior management
Developed and trained new employees to processes and procedures for business
Administrative Assistant
Tri-County Assembly
03.2002 - 05.2005
Served as Administrative Assistant to Senior Pastor of large church with over 600 congregants
Handle all administrative duties for Senior Pastor such as writing letters to congregants, coordinating travel arrangements, created weekly bulletins and presentations to congregation
Coordinate appointments and calendar meetings
Played key role in reducing costs to phone system and office machines by researching and presenting options to head staff, which resulted in purchase of new equipment
Set up and ran all aspects of NEC telephone system and Pitney Bowes postal system