Summary
Overview
Work History
Education
Skills
Phone
Timeline
Generic

Aleta Herrera

North Fort Myers

Summary

Highly personable Customer Relations Specialist with over 20 years of experience in account management, claims and sales processing, and call-center operations. Administration Office management

Overview

23
23
years of professional experience

Work History

Office Assistant

ImageFIRST
03.2020 - Current
  • Provide support for all Accounts Receivable functions, collections, payments, special billings
  • Provided training to several associates regarding all AR functions
  • Coordinated with service, corporate and customers to maintain under 10% outstanding on accounts
  • Researched and submitted invoices to Accounts Payables for payment
  • Participated on Associate engagement committee

Executive Assistant

I Will Mentorship Foundation
09.2019 - 02.2020
  • Provide quality and efficient support to CEO of foundation
  • Set appointments and kept track of calendar
  • Made travel arrangements
  • Coordinated meetings, helped team with planning events

Affiliate Service Representative

Cintas Fire Protection Division
10.2016 - 09.2019
  • Provide quality and efficient support to both internal and external customers through the daily management of work orders
  • Developing effective affiliate relations through account knowledge, teamwork, problem resolution and time management
  • Attended and passed advanced Excel classes and created report that once implemented saved over 4 hours per week of time spent coordinating workflow

Customer Service Associate

South Florida Gas Company
02.2014 - 10.2016
  • Perform billing, payment allocation, collection and activity reporting following established protocols
  • Organize recovery system and initiate collection efforts
  • Investigate and resolve customer queries
  • Developed online forms for new clients and work orders
  • Set up and upsell new customer accounts with products and services
  • Reduced over 90-day outstanding invoices from 42% to 13% within 3 months
  • Increased customer base from 5000 to 6000 customers within 2 years

Media Sales Specialist

Intermec Media, Inc
05.2005 - 08.2013
  • Provided support for large accounts to maintain customer satisfaction
  • Assisted customers and sales representatives with any request or inquiry regarding account
  • Processed requests for quotes and special pricing
  • Provided pre-sale and post-sale service for Media Sales team
  • Developed presentations for executive and support staff for promotions and training
  • Back up help for call center telephone systems
  • Enhanced employee performance and attendance through suggestion, development, and implementation of motivational programs
  • Received outstanding positive comments on employee reviews, as well as exceptional feedback from senior management
  • Developed and trained new employees to processes and procedures for business

Administrative Assistant

Tri-County Assembly
03.2002 - 05.2005
  • Served as Administrative Assistant to Senior Pastor of large church with over 600 congregants
  • Handle all administrative duties for Senior Pastor such as writing letters to congregants, coordinating travel arrangements, created weekly bulletins and presentations to congregation
  • Coordinate appointments and calendar meetings
  • Played key role in reducing costs to phone system and office machines by researching and presenting options to head staff, which resulted in purchase of new equipment
  • Set up and ran all aspects of NEC telephone system and Pitney Bowes postal system

Education

Associate degree - Business Administration

University of Phoenix

GED - General Business Major

Sepulveda, CA
09.2023

Skills

  • Customer Relations
  • Communication Skills
  • Conflict Resolution
  • Account Management
  • Claims Processing
  • Sales Processing
  • Call-Center Operations
  • Ethical Handling of Currency
  • Record Keeping
  • Collaboration
  • Motivation
  • Organization
  • Multi-tasking

Phone

cell, 513-886-5829

Timeline

Office Assistant

ImageFIRST
03.2020 - Current

Executive Assistant

I Will Mentorship Foundation
09.2019 - 02.2020

Affiliate Service Representative

Cintas Fire Protection Division
10.2016 - 09.2019

Customer Service Associate

South Florida Gas Company
02.2014 - 10.2016

Media Sales Specialist

Intermec Media, Inc
05.2005 - 08.2013

Administrative Assistant

Tri-County Assembly
03.2002 - 05.2005

Associate degree - Business Administration

University of Phoenix

GED - General Business Major

Aleta Herrera