Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Aleta Johnson

Fairfax,VA

Summary

Goal-oriented producer and experienced strategist, entrepreneur enthusiast with a passion for building businesses and challenging the status quo. Skills include analytical thinking and creative problem solving. Efficient in support planning, clerical & administrative functions and multi tasking in a fast paced environment. Results driven.

Overview

10
10
years of professional experience

Work History

Mortgage Loan Officer Assistant

SNMC
Sterling, VA
07.2020 - Current
  • Documented borrower's information in loan processing system and resolved any discrepancies.
  • Supported loan processing by compiling applicant documentation such as credit reports, employment verifications and financial history paperwork.
  • Assisted with timely loan closing and funding activities with efficient management of task checklists.
  • Prepared professional business correspondence on behalf of loan officer to obtain information and facilitate processing steps.
  • Scheduled meetings and appointments and maintained well-organized master calendar.
  • Maintained referral pipeline by reaching out regularly to real estate agents, referral partners and past clients.
  • Coordinated with realtors and title companies to identify discrepancies and update different teams on processing progress.
  • Worked with Loan Officer to create application profile in system and review key information at various stages within process.

Quality Assurance Analyst

NASA FCU
Bowie, MD
10.2018 - 07.2020
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
  • Created and achieved product quality objectives and met product specifications.
  • Fixed identified issues to increase productivity and boost workflows.
  • Monitored process checks for proper completion and correct frequency.
  • Analyzed and tested different builds to identify, trace and help resolve bugs.
  • Maintained knowledge of regulatory requirements from accrediting bodies and federal, state and local requirements.
  • Wrote, edited and updated project manuals and technical documentation used by quality assurance team.
  • Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process.
  • Developed and audited practices, programs and reporting system metrics for optimal efficiency.

Mortgage Loan Processor

Caliber Home Loans
Fairfax, VA
10.2012 - 09.2018
  • Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
  • Prepared file for final clear-to-close by branch management.
  • Handled any conditions sent from underwriting departments.
  • Reviewed financial statements and contacted institutions and customers to clarify details.
  • Communicated with originator and applicant concerning progress of loan file.
  • Upheld complete confidentiality of all submitted information according to release guidelines.
  • Checked daily reports each morning to identify priorities or issues for escalation to supervisor.
  • Maintained compliance with privacy and security requirements, as well as federal statutes covering Conventional, FHA, VA & USDA loans.
  • Coordinated closing process with attorneys, title companies and government clerks.
  • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
  • Conducted pre-funding and funding activities for over 120 monthly applications.

Education

Associate of Arts - Computer And Information Sciences

Towson State University
Towson, MD
12.2023

Skills

  • Customer Communication
  • Financial Data Collection
  • Digital Applications
  • Loan Information Recording
  • Customer Satisfaction
  • Product Knowledge
  • Excel
  • Sharepoint
  • Quick Learner/Adapts quickly to new concepts (guidelines)

Additional Information

Proficient in Third Party Origination Systems. Works independently as well as with team members. Organized, and delivers on multi task assignments/projects in a highly fast paced environment. Responsive, and driven to produce excellent work. Not afraid to ask questions.

Timeline

Mortgage Loan Officer Assistant

SNMC
07.2020 - Current

Quality Assurance Analyst

NASA FCU
10.2018 - 07.2020

Mortgage Loan Processor

Caliber Home Loans
10.2012 - 09.2018

Associate of Arts - Computer And Information Sciences

Towson State University

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Aleta Johnson