Aletha Duran
Ellensburg,WA
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
15
15
years of professional experience
Work History
Front End Floor Manager
Super 1 Foods
09.2023 - Current
- Managed team of 14 employees to maintain smooth-running operations of cash registers.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Oversaw supply restocking, area cleaning, and product organization.
- Performed closing procedures 5 times weekly by balancing cash drawers and reconciling credit card transactions.
- Mentored team members to enhance professional development and accountability in workplace.
- Assisted customers in locating desired products quickly and provided knowledgeable advice on selections when needed.
- Enhanced team performance through regular training, mentoring, and constructive feedback.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Hardlines Team Lead
Walmart
05.2009 - 07.2023
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Assisted customers with locating merchandise and providing product information.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Provided exceptional customer service, resolving issues quickly and professionally while maintaining strong relationships with clientele.
- Managed department budget effectively, optimizing resource allocation and minimizing costs without compromising service quality or team performance.
- Assisted management with forecasting inventory needs based on sales trends, optimizing stock levels across different department sections.
- Collaborated with other department leads to drive cross-functional initiatives that boosted overall store performance.
- Implemented loss prevention measures, reducing shrinkage rates significantly within the department over time.
- Streamlined inventory management processes for improved product availability and customer satisfaction.
- Analyzed sales data to identify opportunities for improvement, implementing targeted promotional activities that drove revenue growth.
- Managed efficient cash register operations.
- Used in-store system to locate inventory and place special orders for customers.
Education
High School Diploma -
Okanogan High School
Okanogan, WA06.2001
Skills
- Employee Management
- Customer Relations
- Policy Enforcement
- POS Systems
- Scheduling and Planning
- Inventory Management
- Budgeting and finance
- Teamwork and Collaboration
- Decision-Making
Timeline
Front End Floor Manager
Super 1 Foods
09.2023 - Current
Hardlines Team Lead
Walmart
05.2009 - 07.2023
High School Diploma -
Okanogan High School