Aletha Montgomery
Westerville,OH
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Case Manager
Franklin County Department of Jobs & Family Services
01.2016 - Current
- Interview customers to assess the potential employability and self-sufficiency
- Conduct interactive interviews via Ohio Benefits and County Shared Services to determine and re-determine eligibility for financial assistance, food stamps, medical assistance
- Explain laws, policies, rights and responsibilities associated with the receipt of benefits and services
- Keeps informed of current federal, state, and legal agency rules, regulations, and policies and procedures as it pertains to Cash, Medical, Food assistance.
- Maintained accurate case records and documentation according to agency guidelines.
- Counseled clients on available resources within the community that could help meet their needs.
- Provided referrals to appropriate health care providers or other community resources.
- Communicated with legal services providers, social services agencies, and local judicial systems regarding cases
- Maintained confidentiality and adhered to professional ethics and standards.
Customer Support Specialist
Franklin County Department of Jobs & Family Services
01.2007 - 01.2016
- Perform customer service functions in person, by telephone or by other methods related to general
- Provide routine information regarding department programs, procedures, forms and other matters
- Explains policies, procedures, and instructions in response to telephone or personal inquiries from clients, and the public
- Provides education, information and interprets agency programs to the community
- Draft correspondence, prepare outgoing mail, make copies, and perform data entry, receive, sort, and organize documentation.
Operations Coordinator
JP MORGAN CHASE BANK
Columbus, Ohio
01.2005 - 01.2006
- Process and assist customers with transactions
- Demonstrated proficiency in operations and transaction accuracy
- Demonstrated leadership abilities and works well in a team environment
- Knowledge and interest in connecting customers to available technology
- Demonstrated ability to make connections, engage and educate customers and refer as appropriate
- Detail-oriented, organized and ability to multi-task with an ability to follow policies, procedures, and regulatory banking requirements.
Education
Bachelor of Arts - Ministry
Ministry International Institute
Clinton, TN06-2024
Associate of Arts - Ministry
Ministry International Institute
Clinton, TN06-2024
Associate of Arts - Sociology
Ohio Dominican University
Columbus, OH06-2019
Skills
- Family Education Programs
- MS Office
- Decision-Making
- Problem-Solving
- Organization and Multitasking
- Conflict Resolution
- Data Entry and Analysis
- Email and Telephone Etiquette
- Documentation And Reporting
- Positive Attitude
- Documentation proficiency
Awards
- Director’s Award for Outstanding Customer Service, 2010
- 100% case accuracy for 1st Quarter 2018 QR Review
Affiliations
- Self-taught Artist
- Entrepreneur - QueenBoujee Arts
Accomplishments
- Meeting Chair - Special Projects Unit
Timeline
Case Manager
Franklin County Department of Jobs & Family Services
01.2016 - Current
Customer Support Specialist
Franklin County Department of Jobs & Family Services
01.2007 - 01.2016
Operations Coordinator
JP MORGAN CHASE BANK
01.2005 - 01.2006
Bachelor of Arts - Ministry
Ministry International Institute
Associate of Arts - Ministry
Ministry International Institute
Associate of Arts - Sociology
Ohio Dominican University
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