Aletha Stewart
Montgomery Village,MD
Summary
Proven Review Analyst at Telligent Healthcare, adept in Microsoft Office and exceptional at relationship building. Increased portfolio credit performance through strategic analysis and improved customer service ratings by implementing effective training programs. Skilled in multitasking and decision-making, ensuring high standards of accuracy and efficiency in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Review Analyst
Telligent Healthcare
12.2023 - Current
- Complied with internal controls and government regulations.
- Input data into computer programs and filing systems.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Assisted in training new staff on medical record processing and filing procedures.
- Maintained accuracy, completeness, and security for medical records and health information.
- Followed up with medical staff regarding missing information in patient records.
- Processed and tracked requests for medical records from external organizations.
- Scanned and uploaded medical records into electronic medical records system.
- Analyzed and monitored portfolio credit performance against expectations and recommended improvement strategies.
Call Center Representative
Kaiser Permenente
01.2015 - 11.2023
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Trained staff on operating procedures and company services.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
Customer Service Representative
National Educational Association
06.2013 - 01.2015
- Responded to customer requests for products, services, and company information.
- Implemented and developed customer service training processes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Front Desk Receptionist
Modus Hotels
10.2008 - 04.2013
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed all tasks in compliance with company policies and procedures.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Organized, maintained and updated information in computer databases.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Operated multi-line telephone system to answer and direct high volume of calls.
Store Associate
Macy's
02.2004 - 02.2009
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Recommended complementary purchases to customers, increasing revenue.
- Managed efficient cash register operations.
- Prioritized helping customers over completing other routine tasks in store.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Associate of Science - Accounting
Montgomery College
Rockville, MD06-2008
Skills
- Social media monitoring
- Verbal communication
- Microsoft office
- High risk account reviews
- Business strategy
- Decision-making
- Multitasking
- Loan documentation
- Collections management
- Written communication
- Goal setting
- Customer service
- Relationship building
Timeline
Review Analyst
Telligent Healthcare
12.2023 - Current
Call Center Representative
Kaiser Permenente
01.2015 - 11.2023
Customer Service Representative
National Educational Association
06.2013 - 01.2015
Front Desk Receptionist
Modus Hotels
10.2008 - 04.2013
Store Associate
Macy's
02.2004 - 02.2009
Associate of Science - Accounting
Montgomery College
Similar Profiles
Aletha StewartAletha Stewart
Review Specialist at Telligent Health CareReview Specialist at Telligent Health Care
Chithra SChithra S
Senior Customer Support Executive at TelligentSenior Customer Support Executive at Telligent
Randy ChavezRandy Chavez
IT Support Specialist at iasis healthcare / Steward healthcare / Honor HealthcareIT Support Specialist at iasis healthcare / Steward healthcare / Honor Healthcare