Alethea Brown
Batavia,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Pupil Transportation Rep.
NYC Department Of Education
06.2019 - 02.2022
- Collaborated with other departments to optimize company-wide transportation processes.
- Managed transportation schedules and adjusted routes as needed to meet student travel time limits
- Enhanced customer satisfaction by providing timely and accurate transportation updates.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills to resolve issues.
- Reduced delays with proactive communication between drivers, dispatchers, and parents.
Claims Representative
GEICO, Government Employees Insurance
02.2022 - 01.2024
- Reduced loss ratios through diligent investigation efforts aimed at identifying potential fraud or misrepresentation cases.
- Reviewed policy documents to determine appropriate coverage levels for each individual case, ensuring fairness in settlement decisions.
- Participated in ongoing professional development programs to stay current on industry trends and best practices in claims management.
- Delivered informative presentations during team meetings, sharing knowledge about emerging trends within the insurance industry.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Researched and analyzed complex claims to determine next steps and possible outcomes.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Examined reports, accounts, and evidence to determine integrity and accuracy of information.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Updated claims system to track claim status and provide relevant information to other department.
- Interviewed policyholders to verify information and obtain additional details.
Cashier
Burlington Coat Factory Department Store
10.2017 - 02.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Bachelor Of Accounting - Accounting And Finance
CUNY York College
Jamaica, NY05.2015
Skills
- Microsoft Office
- Insurance Claims Review
- Claims Investigation
- Time Management
- Policy understanding
- File Management
- Customer Service
- Data Integrity
- Documentation abilities
Timeline
Claims Representative
GEICO, Government Employees Insurance
02.2022 - 01.2024
Pupil Transportation Rep.
NYC Department Of Education
06.2019 - 02.2022
Cashier
Burlington Coat Factory Department Store
10.2017 - 02.2022
Bachelor Of Accounting - Accounting And Finance
CUNY York College