Alethea Gonzaga
Summary
7 years professional background in hospitality and management; in luxurious hotels and country clubs in USA. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lounge Server
White Elephant Nantucket
04.2024 - Current
- Prepared and delivered cocktails, wine and liquor.
- Assisted in the training of new servers, sharing best practices for efficient service delivery.
- Managed high-volume workloads during peak hours while maintaining a positive attitude and professional demeanor.
Food and Beverage Server
Royal Poinciana Golf Club
10.2023 - 04.2024
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Remained focused, calm and professional during peak rush hours.
Lounge Server
White Elephant Nantucket
04.2023 - 10.2023
- Maintained a clean and organized lounge area, ensuring guest comfort and safety.
- Assisted in the training of new servers, sharing best practices for efficient service delivery.
- Demonstrated knowledge of various wines, spirits, and beers to provide recommendations tailored to individual preferences.
Food & Beverage Server
Royal Poinciana
11.2022 - 04.2023
- Providing excellent service with management's standard
- Provide information on food and beverage selections.
- Enhanced customer satisfaction by promptly serving beverages and attending to special requests.
Beverage Supervisor
Grand Hotel
08.2022 - 11.2022
- Supervised restaurant/bar operations
- Trained employees for a standard service
- Led banquet style events
- Create and update wine/liquor lists and inventories.
Supervisor/Wine Captain
Manila Hotel
05.2018 - 07.2022
- Supervised restaurant operations
- Trained employees with proper way of serving different wines and liquors
- Evaluated employees performance and provides feedback
- Create and update wine lists and inventories
- Led private & banquet events.
Wine Captain II
Grand Hotel
05.2017 - 10.2017
- Performed wine tasting and listing, and wine sales analysis
- Supervised bar operations
- Led and headed banquet style events
- Trained employees about wines, spirits, beers, and cocktails
- Observed and evaluated servers' work procedures to ensure quality service
- Performed upselling of wines and spirits
- Resolved guests requests and complains.
Supervisor
Orchid Island Golf and Beach Club
02.2017 - 05.2017
- Supervised serving operations
- Performed server duties, and upselling of food and beverages
- Provided and hosted banquet style events
- Led and managed private caterings.
Wine Captain
Grand Hotel
05.2016 - 10.2016
- Supervised bar operations
- Performed upselling of wines and spirits
- Involved in wine tasting and listing; and wine sales analysis
- Observed and evaluated servers' work procedures to ensure quality service
- Trained employees about wines, spirits, beers, and cocktails
- Resolved guests requests and complains.
Food and Beverage Staff
Orchid Island Golf and Beach Club
10.2015 - 05.2016
- Performed server duties, and upselling of food and beverages
- Supervised serving operations
- Provided and hosted banquet style events
- Led and managed private catering.
Wine and Cocktails Server
Grand Hotel
05.2015 - 10.2015
- Performed beverage server duties
- Performed upselling of wines and spirits
- Provided banquet style beverage service.
Food and Beverage Server
The Fountains Country Club
11.2014 - 05.2015
- Performed server duties, and upselling of food and beverages
- Performed supervising activities in ensuring guests and members satisfaction.
Food and Beverage Server
The Greenbrier
05.2014 - 11.2014
- Performed server duties, and upselling of food and beverages.
Intern
Grand Hotel
04.2013 - 11.2013
- Immersed in selling, suggesting, and serving wine and cocktails to guests
- Managed beverage production, and guests satisfaction.
Intern
St. Regis Hotel
11.2012 - 04.2013
- Engaged in welcoming of guests, and concierge operation
- Managed turnover of servers to guest ratio
- Operated and managed coffee station
- Involved in after service duties.
Food and Beverage Immersion Trainee
Century Park Hotel
11.2011 - 12.2011
- Engaged in welcoming of guests, and concierge operation
- Performed restaurant pre-setup, orders, and table cleaning.
Education
B.S. International Hospitality Management -
De La Salle - College of Saint Benilde
Manila, Philippines04.2014
Special Science Curriculum -
Muñoz National High School
Muñoz, Nueva Ecija04.2009
Skills
- Strong Communication Skills
- Efficient multitasking
- Exceptional customer service
- Safety knowledge
- Guest Relations
Certification
- Red Cross: First Aid Training, PRC Training, Cabanatuan City, Nueva Ecija, Philippines, 02/01/22, Completed the occupational first aid training
- Court of Master Sommeliers (Introductory), Mandarin Oriental, Washington DC, USA, 08/01/16, Completed the introductory course and passed the certification exam
- At your Service: Food and Beverage Seminar, Angelo King International Center, Manila, Philippines, 07/01/11, Learned the duties and responsibilities in food and beverage department
- Luxury Immersion and Hotel Design, Sofitel Philippine Plaza, Manila, Philippines, 03/01/11, Immersed in the hotel's facilities and design, and learned the significance of these to their operational efficiency and effectiveness.
- Housekeeping and Front Office 101, Angelo King International Center, Manila, Philippines, 08/01/10, Learned the operations of housekeeping and front office department
- Marketing 101: Creating Product Differentiation, World Trade Center, Manila, Philippines, 06/01/10, Understood the principles and fundamentals of product marketing and its impact to buyer's decision making
Activities
- Member, St. Benilde Romançon Dance Company, 04/01/09, 03/01/11
- Class A Member, Bungkos Palay Performing Arts Foundation, 08/01/05, 04/01/09, Best Cultural Group, Aliw Awards 2007, Best Dance Company in Contemporary/Modern, Aliw Awards 2009, 2010
Personal Information
Title: Certified Court of Master Sommelier
Awards
- 3rd Place and Best Packaging - Young Benildean Entrepreneurs Exposition, DLS-CSB, 03/01/12, An exhibit of a proposed establishment's design and facilities
- 3rd Place and Best Menu Card - Blueprint: A facilities and Design Exposition, DLS-CSB, 05/01/11, An establishment designing competition
Timeline
Lounge Server
White Elephant Nantucket
04.2024 - Current
Food and Beverage Server
Royal Poinciana Golf Club
10.2023 - 04.2024
Lounge Server
White Elephant Nantucket
04.2023 - 10.2023
Food & Beverage Server
Royal Poinciana
11.2022 - 04.2023
Beverage Supervisor
Grand Hotel
08.2022 - 11.2022
Supervisor/Wine Captain
Manila Hotel
05.2018 - 07.2022
Wine Captain II
Grand Hotel
05.2017 - 10.2017
Supervisor
Orchid Island Golf and Beach Club
02.2017 - 05.2017
Wine Captain
Grand Hotel
05.2016 - 10.2016
Food and Beverage Staff
Orchid Island Golf and Beach Club
10.2015 - 05.2016
Wine and Cocktails Server
Grand Hotel
05.2015 - 10.2015
Food and Beverage Server
The Fountains Country Club
11.2014 - 05.2015
Food and Beverage Server
The Greenbrier
05.2014 - 11.2014
Intern
Grand Hotel
04.2013 - 11.2013
Intern
St. Regis Hotel
11.2012 - 04.2013
Food and Beverage Immersion Trainee
Century Park Hotel
11.2011 - 12.2011
B.S. International Hospitality Management -
De La Salle - College of Saint Benilde
Special Science Curriculum -
Muñoz National High School
- Red Cross: First Aid Training, PRC Training, Cabanatuan City, Nueva Ecija, Philippines, 02/01/22, Completed the occupational first aid training
- Court of Master Sommeliers (Introductory), Mandarin Oriental, Washington DC, USA, 08/01/16, Completed the introductory course and passed the certification exam
- At your Service: Food and Beverage Seminar, Angelo King International Center, Manila, Philippines, 07/01/11, Learned the duties and responsibilities in food and beverage department
- Luxury Immersion and Hotel Design, Sofitel Philippine Plaza, Manila, Philippines, 03/01/11, Immersed in the hotel's facilities and design, and learned the significance of these to their operational efficiency and effectiveness.
- Housekeeping and Front Office 101, Angelo King International Center, Manila, Philippines, 08/01/10, Learned the operations of housekeeping and front office department
- Marketing 101: Creating Product Differentiation, World Trade Center, Manila, Philippines, 06/01/10, Understood the principles and fundamentals of product marketing and its impact to buyer's decision making
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