Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alethea Keesee

Lithonia,GA

Summary

Dedicated and compassionate professional with a strong background in both veterinary assistance and call center operations. Experienced in providing exceptional client service, managing high-volume communications, and supporting animal care with attention to detail and empathy. Skilled in multitasking, problem-solving, and maintaining a calm, professional demeanor in fast-paced, emotionally demanding environments. Proven ability to build rapport with clients and colleagues while ensuring efficiency and care quality.

Overview

20
20
years of professional experience

Work History

Veterinary Assistant

Banfield Pet Hospital
11.2011 - Current
  • Assist veterinarians with examinations, surgeries, and diagnostic procedures to enhance patient care.
  • Provide high-quality support to ensure excellent care for pets and their owners.
  • Independently conduct procedures not requiring veterinarian assistance.
  • Maintain accurate medical charts by recording client history and procedures.
  • Utilize safety techniques to ensure the well-being of pets, clients, and staff.
  • Administer medications, vaccinations, and treatments as prescribed.
  • Support diagnostic imaging through radiographs and ultrasounds for accurate diagnoses.
  • Train hospital personnel on clinic protocols and procedures.

Resolution Expeditor

The Home Depot
07.2012 - 10.2013
  • Addressed and resolved client complaints and concerns.
  • Improved client relations by aligning product knowledge with individual needs.
  • Managed high volumes of customer inquiries to ensure timely resolution.
  • Used critical thinking to identify and solve complex problems.
  • Collaborated with internal departments to gather case-specific information.
  • Executed tasks delegated by leadership in a timely and efficient manner.

Multi Advisor

AGL Resources
10.2005 - 09.2010
  • Coordinated and managed requests for commercial and residential natural gas service line installations across Georgia, Virginia, Florida City, Chattanooga, and Elizabethtown.
  • Acted as a liaison between Account Executives, Natural Gas Marketers, and clients.
  • Coordinated processes for initiating and concluding new gas services, while resolving issues with gas meter or property maintenance.
  • Executed service requests for meter settings, gas leaks, and termination operations.
  • Managed daily entries and maintenance of city and county fuel line inspections.
  • Boosted sales through effective upselling of gas products, and ensured accuracy and timeliness in rebate processing.
  • Mentor new associates.

Education

Certificate - Legal Secretary

Eldorado College
San Diego, CA
10.1997

Skills

  • Excellent verbal and written communication
  • Strong problem-solving and conflict resolution skills
  • Empathetic and patient customer interactions
  • Ability to handle high-pressure situations
  • CRM systems experience
  • Multitasking and time management
  • Active listening and attention to detail
  • Product knowledge expertise
  • Complaint handling and escalation management
  • Team collaboration and cross-functional coordination
  • Adaptability to diverse customer needs
  • Data entry and case management accuracy

Timeline

Resolution Expeditor

The Home Depot
07.2012 - 10.2013

Veterinary Assistant

Banfield Pet Hospital
11.2011 - Current

Multi Advisor

AGL Resources
10.2005 - 09.2010

Certificate - Legal Secretary

Eldorado College

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Alethea Keesee