Alethea Lyles-Simon
Minooka,USA
Summary
Experienced professional with diverse skills in exceptional customer service, email management, reception, and first contact handling. Proven track record of effectively managing multiple tasks and projects simultaneously while maintaining high levels of organization and attention to detail. Adept at leveraging technology and interpersonal skills to drive productivity and enhance team collaboration. Eager to contribute expertise in a challenging and growth-oriented environment.
Overview
13
13
years of professional experience
Work History
Dock Clerk/CSR
Vertical Cold Storage
04.2024 - Current
- Check drivers in/out and assign door in coordination with dock operation. Notify warehouse of arrival and schedule.
- Ensure receipts for product are accurately entered in system following Vertical Cold Storage processes and procedures and customer instructions.
- Finalize receipts to confirm counts match or discrepancy are verified and documented and product is accurately located in system.
- Obtained driver signatures on shipping paperwork and sealed trailers.
- Follow Vertical Cold Storage procedures ensuring customer is accurately billed for service in a timely fashion based on VCS established tariff rates and any negotiated rates in effect for the customer.
- Operate multiple phone line system ensuring expedient and courteous response.
- Maintain inter and intra-departmental workflow by fostering a spirit of cooperation.
- Maintain a safe working environment by following safety rules and regulations.
- Support assigned duties of management to assist in the business of the facility.
- Conduct research on various topics, gathering information, and summarizing findings for client use
- Schedule appointments, coordinate meetings, and ensure that the client's calendar is organized and up-to-date
- Organize and maintain digital files and documents, ensuring easy access and retrieval when needed
- Serve as a point of contact between the client and other individuals or organizations, relaying messages and information as needed
Customer Support & Relationship Specialist
Magnuson Group, Inc.
02.2020 - 01.2024
- Resolve customer issues regarding freight damage, product shortages/errors or other issues in a timely manner.
- Work with local manufacturers reps, keeping them informed of correspondence/issues with their dealers.
- Process replacement orders.
- Collect tax exempt certificates for orders shipping to Illinois, Michigan, California, and Washington.
- Expedite orders as needed.
- Build account information by adding contacts in customer account maintenance.
- Request credit references from customers for new accounts.
- Follow written processes and assist work group in developing others.
- Provide Customer Quotes.
- Prepare pricing and freight quotes based on customer inquiries/projects.
- Enter and follow up on opportunities.
- Build working knowledge of product lines.
- Process Purchase Orders, including verifying account status, product, pricing, and finishes before entering.
- Follow-up on PO outstanding questions.
Freight Broker
Wolf Direct
07.2018 - 04.2019
- Securing full truck loads to meet customer's needs.
- Ensuring loads are picked up and delivered to meet customer's requirements.
- Responsible for daily tracing of inbound/outbound truckload shipments for selected facilities via phone and/or email communication.
- Update ProTrans system with current transit or delivery status.
- Communicating past due pick-ups and deliveries to our customer rep to ensure best solution for pickup and delivery.
- Identify and execute continuous improvement opportunities.
- Manage transportation events to ensure customer and supplier satisfaction.
- Responsible for assisting supervisor in completing important tasks essential to daily company reporting.
- Responsible for reporting and requesting any accessorial events for confirmation and processing.
- Sourced dedicated carriers for static lanes.
Fulfillment Associate
Amazon
01.2017 - 04.2019
- Responsible for receiving and relocating products using radio frequency scanners.
- Adhere to strict safety, quality and production standards.
- Understand aspects of production.
Tracing Specialist/Dispatch
Synchronet
06.2016 - 01.2017
- Identify containers that are delayed and request assistance from rail vendors.
- Follow up with the carriers for that day's deliveries to confirm they are on target.
- Monitor the load board through-out the day for deliveries and provide in/out times for deliveries to customer.
- Follow up with the previous day's deliveries to ensure all loads have 'delivered' and update milestones in system.
- Update transactions with delivery appointments and dispatch to truckers.
- Send Bill of Lading or Proof of Delivery documents to customers upon request.
- Follow up with carriers to complete their requirements on our vendor interface.
Freight Broker/Dispatcher
RR Donnelley Logistics
01.2014 - 04.2016
- Seeking the most cost effective mode of transportation for customer shipments.
- Secured full truck loads to meet our customer’s needs.
- Ensured loads picked up and delivered to meet the customer’s requirements.
- Monitored market and negotiated rates based on trends.
Track and Trace Clerk
RR Donnelley Logistics
08.2011 - 01.2014
- Responsible for the daily tracing of inbound/outbound truckload and LTL shipments for selected facilities via phone, email, or website. Update TMI system with current transit or delivery status.
- Communicating past due pick-ups and deliveries to the dispatcher and customer to ensure the best solution for delivery.
- Identify and execute continuous improvement opportunities.
- Manage transportation events to ensure customer and supplier satisfaction.
- Responsible for assisting supervisor in completing important tasks essential to daily company reporting
Education
Associates -
Robert Morris University
Chicago, IL01.1991
Skills
- Effective Time Management
- Ability to Work Under Pressure
- Microsoft Office
- Leadership Skills
- Ability to Work in a Team
- Communication Skills
- Customer Service
- Logistics planning
- Written communication
- Reliability
- Active listening
- Self motivation
Timeline
Dock Clerk/CSR
Vertical Cold Storage
04.2024 - Current
Customer Support & Relationship Specialist
Magnuson Group, Inc.
02.2020 - 01.2024
Freight Broker
Wolf Direct
07.2018 - 04.2019
Fulfillment Associate
Amazon
01.2017 - 04.2019
Tracing Specialist/Dispatch
Synchronet
06.2016 - 01.2017
Freight Broker/Dispatcher
RR Donnelley Logistics
01.2014 - 04.2016
Track and Trace Clerk
RR Donnelley Logistics
08.2011 - 01.2014
Associates -
Robert Morris University
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