Alethea Nelson
Rapid City,SD
Summary
Organized and dedicated with over 25 years of experience in retail management, which included administrative and office management experience. With a proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
25
25
years of professional experience
Work History
Administrative Assistant
HUB International
07.2023 - Current
- Answers multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restock supplies and place purchase orders to maintain adequate stock levels.
- Receive and sort incoming mail and packages and distribute to correct recipient.
- Assist coworkers and staff members with special tasks on daily basis.
- Create and manage office calendar.
Recruiter and Human Resources Generalist
Shades Of Grey HR
10.2021 - 10.2023
- Crafts compelling job postings and descriptions for various boards, attracting top talent in diverse industries
- Leverages cutting-edge applicant tracking and candidate management systems, effectively streamlining recruitment processes
- Utilizes LinkedIn Recruiter and other employment-based websites to proactively source and attract passive candidates
- Conducts comprehensive phone interviews, pre-screening assessments, and reference checks to assess applicant credentials and suitability
- Facilitates the hiring process by scheduling interviews, drafting offer letters, and completing paperwork to ensure a seamless onboarding experience
- Manages payroll information and employee timecards with meticulous attention to detail
- Manages phone and email correspondence and handles incoming and outgoing mail and faxes.
- Manages filing system, enters data and completes other clerical tasks.
Assistant Store Manager
Watch Station International
01.2020 - 09.2020
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Sourced, interviewed, hired, and trained high-level sales associates.
- Used technologically relevant digital systems to manage payroll and benefits programs.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
Retail Sales Manager
REI
07.2017 - 09.2019
- Guided, developed and motivated sales teams to positively impact REI’s organizational goals.
- Leveraged tools, reports and insights to make appropriate business adaptations that resulted in increased sales and service.
- Built agile, service-focused teams to deliver on the evolving expectations of our customers.
- Delivered motivational experiences for REI members and customers through the effective execution of outdoor programs and outreach.
- Recruited and developed diverse managers from within and outside the organization.
- Coordinated employee grievances and disputes in a timely and professional manner by finding constructive solutions.
- Implemented and supervised orientation procedures for new hires.
- Oversaw maintenance calls and repairs and coordinate services with external vendors
- Managed $11 million in annual sales and over 40 employees.
Merchandise Manager
Barnes & Noble Booksellers
05.2009 - 07.2017
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Monitored inventory levels and made necessary adjustments to maximize sales and profits.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Trained team members in successful strategies to meet operational and sales targets.
Store Manager
Bead Connection
09.2001 - 01.2009
- Inspired students and assisted in developing creativity and self-expression through various beadwork classes.
- Engaged in product training, demonstrations, consumer awareness and branding to raise awareness and revenues.
- Built relationships with customers and community to establish long-term business growth.
Community Relations Manager
Barnes & Noble
08.1998 - 09.2001
- Organized and facilitated all store events, children's storytime and author book signings on and off-site.
- Maintained and ordered supplies for activities.
- Managed monthly newsletter detailing events and book signings
- Worked closely with store management team and store employees to build sales and provide excellent customer service.
- Developed and promoted corporate brand, images and identity to media and public.
Education
High School Diploma -
Clear Brook High School
Friendswood, TXCertificate - Teaching English As A Foreign Language TEFL
BridgeTEFL
06.2011
Skills
- Customer Service
- Administrative Procedures
- Full Cycle Recruiting Human Resources
- Strategic Sourcing LinkedIn Recruiter
- Policy Implementation
- Performance Evaluations
- Google Workspace Microsoft Office
- Program Development
- Staff Orientation and Training
- Database and Client Management Systems
- File Organization
- Calendar Management and Scheduling
Timeline
Administrative Assistant
HUB International
07.2023 - Current
Recruiter and Human Resources Generalist
Shades Of Grey HR
10.2021 - 10.2023
Assistant Store Manager
Watch Station International
01.2020 - 09.2020
Retail Sales Manager
REI
07.2017 - 09.2019
Merchandise Manager
Barnes & Noble Booksellers
05.2009 - 07.2017
Store Manager
Bead Connection
09.2001 - 01.2009
Community Relations Manager
Barnes & Noble
08.1998 - 09.2001
High School Diploma -
Clear Brook High School
Certificate - Teaching English As A Foreign Language TEFL
BridgeTEFL
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