Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Tax Operations Coordinator
BDO USA
11.2022 - Current
Streamlined operations by implementing efficient processes and procedures.
Boosted productivity by establishing effective communication channels between departments and locations.
Optimized operational efficiency, coordinating cross-functional teams to achieve project goals.
Enhanced customer satisfaction by resolving issues in a timely manner and providing exceptional support..
Spearheaded process improvement initiatives, identifying areas for optimization and implementing changes accordingly.
Contributed to the development of departmental policies and procedures ensuring consistency across the organization.
Administrative Assistant
BDO USA
03.2020 - 11.2022
Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Administrative Assistant
Mitsui Fudosan America
07.2019 - 01.2020
Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Executive Assistant
Paradigm.xyz
05.2019 - 06.2019
Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
Handled confidential and sensitive information with discretion and tact.
Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
Client Service Associate
Morgan Stanley
09.2018 - 02.2019
Enhanced client satisfaction by effectively addressing and resolving inquiries in a timely manner.
Increased team efficiency by developing streamlined processes for client communication and account management.
Developed customized reports for clients that highlighted key performance indicators and facilitated informed decision-making processes.
Assisted in the retention of high-value clients through proactive communication and exceptional service delivery.
Maintained accurate client records, allowing for efficient tracking of account activity and personalized service delivery.
Program Coordinator
Dev Bootcamp
05.2015 - 06.2017
Enhanced program efficiency by streamlining processes and implementing innovative solutions.
Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
Cultivated a collaborative work culture by encouraging open communication channels among team members which led increased job satisfaction rates amongst employees.
Office Manager
SP Recycling
03.2006 - 12.2014
Streamlined office operations by implementing efficient filing systems and organizational strategies.
Enhanced team productivity by overseeing daily workflow.
Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
Developed and maintained successful relationships with vendors, suppliers and contractors.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Created, maintained and updated filing systems for paper and electronic documents.
Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Education
Bachelor of Science - Business Administration And Management
University of Florida
Gainesville, FL
04.2016
Skills
Project Lifecycles
Project Scheduling
Conflict Mediation
Payroll Administration
Inventory Oversight
Critical Thinking
Project Management
Time Management
Decision Making
Technical Support
Attention to Detail
Adaptability
Microsoft Office Proficiency
Operations Management
Logistics Coordination
Customer Invoicing
Process Improvement
Timeline
Tax Operations Coordinator
BDO USA
11.2022 - Current
Administrative Assistant
BDO USA
03.2020 - 11.2022
Administrative Assistant
Mitsui Fudosan America
07.2019 - 01.2020
Executive Assistant
Paradigm.xyz
05.2019 - 06.2019
Client Service Associate
Morgan Stanley
09.2018 - 02.2019
Program Coordinator
Dev Bootcamp
05.2015 - 06.2017
Office Manager
SP Recycling
03.2006 - 12.2014
Bachelor of Science - Business Administration And Management