Alethea M. Jeanes’
Oak Park,MI
Summary
Branch manager with exceptional drive and dedication to accomplishing business objectives and exceeding customer expectations. Several years of history of success in the field.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Branch Manager Leader
Genisys Credit Union
Auburn Hills, Michigan
06.2023 - Current
- Scorecard ranking #1 in Region
- Strong audit received zero errors
- Fostered team morale by celebrating milestone achievements
- Coordinated multi-branch operations to surpass loan performance targets.
Assistant Branch Manager/Operations Manager
Superior National Bank
Bingham, Mi
05.2018 - 06.2023
- Managed daily operations and workflow of branch activities.
- Managed daily cash flow activities including counting cash drawers at opening and closing times.
- Monitored cash handling processes for accuracy and security.
- Supervised teller duties including balancing cash drawers and verifying accuracy of transactions.
- Supervised team performance and provided constructive feedback regularly.
- Led training sessions for new staff on banking procedures.
- Assisted in developing branch strategies to enhance customer service.
- Monitored daily operations and supported Branch Manager in necessary duties.
- Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
AVP Branch Manager
RBS Citizens Bank
Rhode Island , MA
08.2001 - 11.2015
- Oversaw compliance initiatives to align with regulatory requirements and bank policies.
- Managed strategic projects to enhance customer service and operational efficiency.
- Collaborated with cross-functional teams to develop innovative banking solutions.
- Coordinated communication between senior management and various departments.
- Evaluated performance metrics to drive continuous improvement initiatives.
- Prepared reports outlining progress on projects, budgets, staffing needs.
- Collaborated with upper management to create long-term business plans.
- Liaised with leadership teams to drive initiatives and contributed to weekly policy change meetings.
- Resolved conflicts between staff members while maintaining professional relationships.
- Managed daily operations for in professionals absence.
- Maintained up-to-date records of personnel files including performance reviews, disciplinary actions.
Education
Some College (No Degree) - Human Resources Management
Oakland Community College
Bloomfield Hills, MIBusiness Management
Baker College
Allen Park, MISkills
- Loan processing
- Audit compliance
- Cash management
- Risk management
- Operational efficiency
- Team leadership
- Staff training
- Performance evaluation
- Decision making
- Sales planning
- Goals and performance
- Conflict resolution
Certification
- Notary Public
- Credit Producer License
- Mortgage License NMLS
- Bonded since 2003
- Underwriter
Community Work
- Volunteer Clarkston Family Farm
- Volunteer Detroit Zoo
- Habitat for humanity
- National Society for Catholic Schools
Timeline
Branch Manager Leader
Genisys Credit Union
06.2023 - Current
Assistant Branch Manager/Operations Manager
Superior National Bank
05.2018 - 06.2023
AVP Branch Manager
RBS Citizens Bank
08.2001 - 11.2015
Some College (No Degree) - Human Resources Management
Oakland Community College
Business Management
Baker College