Alethea Lopez
Gig Harbor,WA
Summary
Proven to excel in fast-paced environments, leveraging strong work ethic and customer service skills at Instacart to significantly enhance customer satisfaction. Skilled in mobile app navigation and payment processing, adeptly balanced multiple priorities, ensuring quality service. Experience spans from meticulous order fulfillment to managing complex transactions, demonstrating a commitment to excellence and reliability. Versatile team member offering over 4 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. Able to assess the needs of clients/customers and come to solutions to ensure repeat business and customer satisfaction.
Overview
26
26
years of professional experience
Work History
Instacart Shopper
Instacart
11.2022 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Assisted customers with special requests by locating hard-to-find items or making appropriate substitutions.
- Demonstrated excellent problem-solving skills when addressing customer concerns or issues during the shopping process.
- Balanced multiple priorities effectively in fast-paced environments without compromising quality or timeliness of service.
- Maintained high levels of accuracy in fulfilling orders, ensuring a positive customer experience.
- Safeguarded customer privacy by diligently following all company policies regarding personal information protection.
Stay at Home Mom
Self Employed
08.2009 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
- Homeschooled/homeschooling in a variety of grades at one time
- Maintained schedule when a schedule was called for
- Taught at a homeschool co-op a cooking class and a history class for one school year
- Putting my Faith in Christ first in all things
Custodial Specialist
Vaughn Civic Center
01.2008 - 06.2009
- Streamlined cleaning processes for increased productivity and improved facility appearance.
- Maintained a high standard of sanitation with the use of appropriate cleaning chemicals and equipment.
- Demonstrated attention to detail when performing specialized tasks such as floor waxing, carpet extraction, or window washing.
- Conducted inventory management for cleaning supplies, maintaining adequate stock levels while minimizing waste.
- Optimized daily schedules to maximize efficiency while still delivering high-quality service results.
- Improved facility safety by promptly addressing spills, hazards, or other potential risks as they arose.
Manager at McDonald's
McDonald's
09.1998 - 08.2001
- Was responsible for opening the store in a timely manner
- Prepped food for the oncoming breakfast rush
- Assigned team members their work stations/duties
- Maintained good customer relations
- Adhered to food saftey standards
Education
GED - General
Homeschool
Silverdale, WASkills
- Mobile app proficiency
- Reading Comprehension
- Strong Work Ethic
- Reliability and punctuality
- Quick Learner
- Food safety awareness
- Attention to Detail
- Customer Service
- Accurate money handling
- Advertising and marketing
- Planning and Organization
- Payment Processing
- Product picking
Timeline
Instacart Shopper
Instacart
11.2022 - Current
Stay at Home Mom
Self Employed
08.2009 - Current
Custodial Specialist
Vaughn Civic Center
01.2008 - 06.2009
Manager at McDonald's
McDonald's
09.1998 - 08.2001
GED - General
Homeschool