Alethia Munson
Lancaster,TX
Summary
Proven Quality Assurance Analyst with a track record of enhancing QA processes at Pioneer Frozen Foods, demonstrating exceptional mentoring abilities and critical thinking skills. Spearheaded initiatives that streamlined operations, significantly improving efficiency and product development. Excelled in fostering cross-functional team collaboration, achieving high customer satisfaction and compliance with industry standards. Experience in detailed technical specifications. Offers collaborative style and has outstanding communication skills. Expertise in test reporting and defect resolution.
Overview
24
24
years of professional experience
Work History
Quality Assurance Analyst
Pioneer Frozen Foods
01.2020 - Current
- Mentored and coached team members on QA topics and strategies.
- Participated in regular meetings with cross-functional teams to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Reported progress, test metrics and results to project stakeholders.
- Maintained comprehensive knowledge of relevant industry regulations and standards, ensuring compliance throughout the QA process.
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Fixed identified issues to improve workflows.
- Organized and maintained work environment to allow for maximum productivity.
- Ensured customer satisfaction by verifying that products met specifications and functioned as intended before release.
Material Handler
FedEx
10.2017 - 12.2023
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Used hand-held scanners and physical logs to accurately track item movements.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Facilitated smooth operations, coordinating with various departments to fulfill material requests promptly.
- Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
- Attached identifying tags to containers to mark with identifying shipping information.
- Enhanced warehouse efficiency by organizing materials and implementing inventory management systems.
Cook
Children's Medical Center Plano
10.2008 - 10.2010
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
Pastry Chef
House Of Blues
07.2007 - 07.2009
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Cycled menus to keep offerings fresh and interesting for customers.
- Developed cross-functional relationships with other departments, ensuring smooth operations and timely completion of tasks during special events or peak business hours.
- Implemented efficient production techniques, reducing waste and improving overall pastry quality.
- Effectively managed multiple tasks simultaneously during high-volume periods, maintaining consistent quality across all products.
- Consistently met tight deadlines for special orders, ensuring client satisfaction and repeat business.
- Contributed to successful catering events by designing custom dessert menus tailored to specific client preferences.
- Streamlined inventory management processes to minimize food spoilage while maintaining adequate stock levels.
- Spearheaded efforts to incorporate locally sourced ingredients into recipes when possible, supporting local businesses and promoting sustainability practices within the establishment.
Apprentice Pastry Chef
Southern Methodist University
09.2005 - 09.2006
- Enhanced customer satisfaction by creating visually appealing and delicious pastries.
- Adapted quickly to changing demands during busy periods while maintaining focus on delivering excellent results under pressure.
- Worked closely with suppliers to source top-quality ingredients at competitive prices, resulting in better profit margins without sacrificing taste or quality standards.
- Assisted head pastry chef in developing new dessert menu items for seasonal offerings.
- Demonstrated strong attention to detail in executing intricate designs on custom order cakes and pastries.
- Upheld a high standard of quality control by consistently monitoring finished products for consistency in taste, texture, and appearance.
Apprentice Chef
The Mansions On Turtle Creek
04.2005 - 04.2006
- Set up food stations by following chef's orders.
- Displayed adaptability by quickly learning new menu items as they were introduced into the rotation.
- Maintained well-organized mise en place to keep work consistent.
- Prepared cooking ingredients for chef.
- Performed other tasks as assigned by sous chef or chef
Lead Line Cook
Wyndham Garden Hotel And Resort
11.2003 - 11.2005
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Cultivated a positive working atmosphere among kitchen staff, fostering camaraderie and a strong sense of teamwork.
- Produced high volume covers per day and maintained near-perfect customer satisfaction scores.
- Handled portion control activities according to specified instructions provided by chef.
- Collaborated with management to design and implement cost-control measures, reducing food waste and overall expenses.
- Continuously practiced self-evaluation and sought feedback from supervisors to identify areas for improvement, ultimately enhancing overall performance as a lead line cook.
Line Cook Supervisor
Crescent Court Hotel And Resort
09.2002 - 09.2005
- Coordinated seamless shift transitions by maintaining thorough handover notes and clear communication channels among team members.
- Streamlined communication between front-of-house and back-of-house staff, reducing order errors and enhancing guest satisfaction.
- Overhauled kitchen organization system, increasing workspace functionality and expediting meal preparation times.
- Mentored junior cooks for improved cooking techniques, resulting in higher quality dishes and increased customer satisfaction.
- Facilitated ongoing training programs for line cooks, promoting professional growth and improving overall team performance.
- Monitored food quality at all stages of production, ensuring consistently high standards were met across all dishes served.
- Evaluated kitchen performance metrics regularly, identifying areas for improvement and implementing targeted action plans accordingly.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Cafe Manager
Neiman Marcus
01.2000 - 01.2002
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Kept staff motivated with regular feedback sessions, recognition of achievements, and opportunities for professional growth.
- Handled business administration functions such as payroll, cash register counting, and supply ordering.
- Kept cafe in full compliance with health code standards and achieved consistent scores above [Number].
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Consistently met or exceeded revenue targets through effective planning and execution of sales strategies.
Education
Culinary -
Aims Academy School of Culinary Arts
Dallas, TXSkills
- Quality Assurance
- Quality processes
- Data Analysis
- Mentoring and training
- Critical thinking abilities
- Process Implementation
- Product Development
Timeline
Quality Assurance Analyst
Pioneer Frozen Foods
01.2020 - Current
Material Handler
FedEx
10.2017 - 12.2023
Cook
Children's Medical Center Plano
10.2008 - 10.2010
Pastry Chef
House Of Blues
07.2007 - 07.2009
Apprentice Pastry Chef
Southern Methodist University
09.2005 - 09.2006
Apprentice Chef
The Mansions On Turtle Creek
04.2005 - 04.2006
Lead Line Cook
Wyndham Garden Hotel And Resort
11.2003 - 11.2005
Line Cook Supervisor
Crescent Court Hotel And Resort
09.2002 - 09.2005
Cafe Manager
Neiman Marcus
01.2000 - 01.2002
Culinary -
Aims Academy School of Culinary Arts
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