ALETHIA SIMMONS
Gallatin,TN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Efficient Medical Administrative Assistant skilled in tackling administrative and patient-oriented tasks in fast-paced environments. Versed in supporting high-volume administrative operations and fostering continuous satisfaction Experienced Medical Administrative Assistant excelling for one in a half years in patient record maintenance, efficient appointment scheduling and insurance negotiations. Approached guest services with calm demeanor leading to unmatched patient care and customer loyalty. Flexible Medical Administrative Assistant passionate about patient care and aptitude for front desk duties as demonstrated over the years. Skilled in appointment scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication and digital data input.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Self Pay Representative
Advanced Billing Consultants
Goodlettsville, TN
09.2023 - 08.2024
- Answer phones
- Take payments over the phone and process payments via eclinicals and imagine
- Using payment platforms such as HealowPay and Rectangle
- Performed data entry of patient information into computer system.
- Resolved customer inquiries related to medical insurance plans, including eligibility, billing, and claims processing.
- Processed payments using point of sale system software.
- Answered phone calls and directed them to appropriate personnel.
Cashier
Dollar Tree
Gallatin, TN
03.2023 - 04.2023
- Helped customers complete purchases, locate items, and join reward programs
- Identified and resolved discrepancies and errors in customer accounts
- Set up new sales displays each week with fresh merchandise
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects
- Used POS system to enter orders, process payments and issue receipts
- Operated cash register to record transactions accurately and efficiently
- Performed cash, card and check transactions to complete customer purchases
- Tallied cash drawer at beginning and end of each work shift
Non-Emergency Medical Driver
Liberty Transportation
Hermitage, TN
12.2020 - 11.2022
- Minimized liability by consistently following road rules when driving
- Transported patients and clientele using wheelchair disabled vans and ambulatory vehicles between medical facilities
- Updated logs and tracking documents accurately and according to schedule requirements
- Answered, scheduled, and responded to reservation calls at specific times and locations
- Moved patients up and down inclines and stairs safely using wheelchairs and walkers
- Successfully operated GPS devices, radios and cellular devices to optimize route and maintain dispatch communications
- Cleaned vehicle regularly to maintain professional appearance
Non Emergency Medical Driver
Medic Middle Transportation
Antioch, TN
11.2019 - 11.2020
- I am responsible for taking people to and from their doctors appointments
- Also responsible for people discharges from the hospitals then to their homes
- Assessed ambulance for cleanliness and properly stocked with first aid and medical supplies
- Developed and maintained courteous and effective working relationships
- Transported patients to assigned medical facilities, enabling secure delivery to appropriate departments
- Documented and reported mechanical issues to appropriate service personnel
- Accepted daily patient transport assignments and drove ambulance with medical personnel to patient location
Elderly Caregiver
Public Partnership Group
Nashville, TN
06.2019 - 11.2019
- Laundered items, changed sheets and made bed to keep patients' bedroom clean
- Handled incoming mail, bills and invoices and completed appropriate actions
- Offered companionship and kindness to elderly patients
- Maintained entire family's schedule and organized events
- Monitored clients' overall health and well-being and noted significant changes
- Developed and implemented individualized care plans to cater to client needs and better assist
- Cooked meals and assisted patients with eating tasks to support healthy nutrition
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities
- Assisted with daily living activities, running errands, and household chores
Waitstaff
Blakeford, Green Hills
Nashville, TN
01.2018 - 03.2019
- Carefully maintained sanitation, health and safety standards in all work areas
- Served fresh hot food with a smile in a timely manner
- Took necessary steps to needs customer needs and effectively resolve food or service issues
- Serves elderly their means and I also do food preparations
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner
- Seated customers in timely manner by managing reservations and waitlists skillfully
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Used slow periods to restock supplies, ice, trays, and delivery bags
Cashier
Taco Bell
Brentwood, TN
02.2014 - 07.2017
- Took over [100's] orders per day and punched orders into the restaurant database
- Processed credit card payments and ensured customers signed counter slips
- Helped buss tables and prepare for next guests
- Provided constructive suggestions and encouragement to employees
- Checked out customers and bagged items quickly
- Delivered exceptional, friendly and fast service
- Helped customers complete purchases, locate items, and join reward programs
- Identified and resolved discrepancies and errors in customer accounts
- Maintained current knowledge of store promotions and highlighted sales to customers
- Restocked and organized merchandise in front lanes
- Used POS system to enter orders, process payments and issue receipts
- Learned duties for various positions and provided backup at key times
- Operated cash register to record transactions accurately and efficiently
- Worked flexible schedule and extra shifts to meet business needs
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies
- Performed cash, card and check transactions to complete customer purchases
Medical Administrative Assistant
Nashville Neuroscience Group
Nashville, TN
08.2011 - 02.2013
- Prepared patients' medical charts and ensured patient filed out paperwork accurately and in full
- Answering the phones
- Registered patients and scheduled appointments
- Maintained community-based customer relationship management (CRM) database by entering data for referrals and appointments
- Verified insurance coverage to prepare for upcoming patient appointments
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling
- Received and routed laboratory results to correct clinical staff members
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts
- Answered telephone calls to offer office information, answer questions, and direct calls to staff
- Performed various administrative tasks by filing, copying and faxing documents
- Placed new supply orders, managed inventory and restocked clerical spaces
- Greeted visitors and initiated triage processes for clients to streamline patient flow
- Maintained and updated patient records for accurate, current medical histories
- Generated reports and logged patient information for reliable records
- Obtained payments from patients and scanned identification and insurance cards
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes
- Managed office logistics by scheduling appointments, maintaining files and collecting payments
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls
- Managed office bookkeeping with insurance billing and patient payments
- Called patients to confirm scheduled appointments day in advance
- Answered phone calls and messages for two-physician neuroscience medical facility, scheduling appointments, and handling patient inquiries
- Organized and maintained patient chart filing system to promote quick data finding for staff
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments
- Conducted insurance verification and preauthorizations and managed patient charts
- Supported office staff and operational requirements with administrative tasks
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience
- Greeted patients and provided required paperwork to facilitate services
- Followed up with insurance companies to secure timely payment
- Registered and verified patient records before triage with most up-to-date information
Education
Medical Billing and Coding -
Nashville College of Medical Careers
Madison, TN12.2011
Medical Assistant -
Nashville College of Medical Careers
Madison, TN, US11.2010
High school diploma -
Whites Creek Comprehensive High School
Whites Creek, TN, US05.2003
Skills
- Medical administrative support
- Guest services
- Caregiving
- Bathing assistance
- Medical records
- Dispatching
- Front desk
- Clerical experience
- Cleaning
- Negotiation
- Kitchen experience
- Medical coding
- Driving
- Cash handling
- Inventory control
- Data Entry Software
- Customer service Software Applications
- Coding
- Charting and Clinical Documentation
- Calendar and Appointment Management
- Satisfaction Management
- Team player
- Case History Documentation
- Team building
- Patient Medical Histories
- MS Office
- Payment Scheduling and Collection
- Organizational Skills
- Reminder Calls
- POS
- Medical Records Verification
- Microsoft Office
- Mail Distribution
- Word Document Management
- Training
- Patient Scheduling
- Personal Care
- Patient Demographics
- Medical Office Experience
- Patient Eligibility Requirements
- HIPAA
- Medical Recordkeeping
- Medical Billing
- Managing Medical Practices
- Office Administration
- Multi-Line Phone Systems
- Medical Office Management
- Scheduling Expertise
- Senior care
- Food handling
- Customer service
- Triage
- First aid
- Restaurant experience
- Bookkeeping
- Cooking
- Calendar management
- Hospitality
- Organizational skills
- Stocking
- Accounting
- CRM software
- Medical scheduling
- Sales
- Working with people with disabilities
- Nutrition
- Cash register
- Data entry
- Time management
- Vehicle maintenance
- Management
- Administrative experience
- Filing
- Medical terminology
- Phone etiquette
Certification
- First Aid Certification
- F Endorsement
- Driver's License
- CPR Certification
Timeline
Self Pay Representative
Advanced Billing Consultants
09.2023 - 08.2024
Cashier
Dollar Tree
03.2023 - 04.2023
Non-Emergency Medical Driver
Liberty Transportation
12.2020 - 11.2022
Non Emergency Medical Driver
Medic Middle Transportation
11.2019 - 11.2020
Elderly Caregiver
Public Partnership Group
06.2019 - 11.2019
Waitstaff
Blakeford, Green Hills
01.2018 - 03.2019
Cashier
Taco Bell
02.2014 - 07.2017
Medical Administrative Assistant
Nashville Neuroscience Group
08.2011 - 02.2013
- First Aid Certification
- F Endorsement
- Driver's License
- CPR Certification
Medical Billing and Coding -
Nashville College of Medical Careers
Medical Assistant -
Nashville College of Medical Careers
High school diploma -
Whites Creek Comprehensive High School
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