Alethieia Griffin- Newby
New Castle,DE
Overview
22
22
years of professional experience
Work History
Medical Secretary/ Behavior Health
Nemours Children's Hospital
Wilmington, DE
10.2021 - Current
- Greeted patients upon arrival, collected medical history and verified insurance coverage.
- Prepared patient charts for physicians prior to appointments, including updating existing information.
- Answered incoming calls in a professional manner and directed them to the appropriate personnel.
- Responded to inquiries from patients regarding billing, scheduling and appointment changes.
- Verified patient demographics and insurance information prior to each visit or procedure.
- Managed daily calendars for multiple providers, setting up appointments as needed.
- Monitored patient messages sent via email or phone message system and responded accordingly.
- Conducted patient intake interviews to collect medical information and insurance details.
- Documented and responded to incoming correspondences to address questions.
- Communicated with patients with compassion while keeping medical information private.
- Answered telephones and directed calls to appropriate medical or administrative staff.
Clerical Coordinator/ Jessup St.
Nemours Children's Hospital
Wilmington, DE
08.2014 - 10.2021
- Provided administrative support to staff members.
- Answered incoming calls in a timely manner and directed them appropriately.
- Greeted visitors and provided customer service assistance.
- Managed office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for new materials; verifying receipt of supplies.
- Assisted with onboarding new employees by providing necessary paperwork, orientation materials.
- Assisted with special projects as assigned by management.
- Performed general clerical duties such as photocopying, faxing, mailing.
- Greeted visitors or callers to handle questions or direct to appropriate staff.
- Answered phone calls and welcomed visitors to office.
- Verified accuracy of data entry into computer system before submitting forms or documents.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Trained staff members to perform work activities and use computer applications.
Unit Clerk/BBMT Unit
Nemours Children's Hospital
Wilmington, DE
03.2003 - 08.2014
- Assisted in the preparation of patient charts and medical records.
- Communicated with patients with compassion while keeping medical information private.
- Arranged hospital admissions for patients as required.
- Prepared discharge summaries following completion of a patient's stay in the facility.
- Provided support to physicians and nursing staff with administrative tasks.
- Organized and maintained filing systems for patient records.
- Greeted patients, answered phone calls, and provided general information to visitors.
Education
High School Diploma -
Newark High School
Newark, DE06-1982
Skills
- Excellent Customer Service skills
- Reliable
- Ability to Malt-task
- Flexibility
- Teamplayer
- Time management skills ability to prioritize tasks
- Work well under pressure
Timeline
Medical Secretary/ Behavior Health
Nemours Children's Hospital
10.2021 - Current
Clerical Coordinator/ Jessup St.
Nemours Children's Hospital
08.2014 - 10.2021
Unit Clerk/BBMT Unit
Nemours Children's Hospital
03.2003 - 08.2014
High School Diploma -
Newark High School