Alex Acevedo
Summary
Seeking a challenging yet rewarding role where I can use my years of experience providing
fast, accurate, and empathetic support to a wide range of customers. I am bilingual with
excellent customer service, communication, and organization skills.
Overview
25
25
years of professional experience
Work History
Healthcare Consultant
United Healthcare
Miami, FL
06.2011 - Current
- Developed cost-saving strategies for members and health clinics
- Provided advice and guidance as well as summaries outlining their options and benefits for healthcare options
- Provided customer service support through telephone, email, and live chat.
- Assisted customers with enrollment in healthcare plans.
- Researched and resolved customer inquiries regarding policies and coverage.
- Updated records management systems with client information accurately.
Technical Supervisor
Guardian International
Hollywood, FL
03.2003 - 02.2011
- Provided phone, email, and chat support in order to assist customers and alarm dealers with technical issues.
- Assisted with hardware and software applications installation.
- Managed and documented customer interactions while conducting system maintenance checks.
- Managed fleet of 16 trucks responsible for hardware repair
- Provided support to subscribers by assisting with scheduling and pricing
Military
United States Marine Corps
Twentynine Palms, CA
06.1999 - 02.2003
Education
Some College (No Degree) - Computer Networking
The English Center - Miami-Dade County Public Schools
Miami, FLSome College (No Degree) - Security System Technology
DSX Access Control
Dallas, TXSkills
- Call Management (Inbound/Outbound)
- Data Entry/Data Collection
- Product Education
- Technical Support background
- High-energy attitude
- Dispatcher monitoring
- Dispatch Coordination
- Work Order Management
Timeline
Healthcare Consultant
United Healthcare
06.2011 - Current
Technical Supervisor
Guardian International
03.2003 - 02.2011
Military
United States Marine Corps
06.1999 - 02.2003
Some College (No Degree) - Computer Networking
The English Center - Miami-Dade County Public Schools
Some College (No Degree) - Security System Technology
DSX Access Control