Alex Acevedo
Summary
Seeking a challenging yet rewarding role where I can use my years of experience providing
fast, accurate, and empathetic support to a wide range of customers. I am bilingual with
excellent customer service, communication, and organization skills.
Overview
25
25
years of professional experience
Work History
Healthcare Consultant
United Healthcare
Miami, FL
06.2011 - Current
- Developed cost-saving strategies for members and health clinics
- Provided advice and guidance as well as summaries outlining their options and benefits for healthcare options
- Provided customer service support through telephone, email, and live chat.
- Assisted customers with enrollment in healthcare plans.
- Researched and resolved customer inquiries regarding policies and coverage.
- Updated records management systems with client information accurately.
Technical Supervisor
Guardian International
Hollywood, FL
03.2003 - 02.2011
- Provided phone, email, and chat support in order to assist customers and alarm dealers with technical issues.
- Assisted with hardware and software applications installation.
- Managed and documented customer interactions while conducting system maintenance checks.
- Managed fleet of 16 trucks responsible for hardware repair
- Provided support to subscribers by assisting with scheduling and pricing
Military
United States Marine Corps
Twentynine Palms, CA
06.1999 - 02.2003
Education
Some College (No Degree) - Computer Networking
The English Center - Miami-Dade County Public Schools
Miami, FLSome College (No Degree) - Security System Technology
DSX Access Control
Dallas, TXSkills
- Call Management (Inbound/Outbound)
- Data Entry/Data Collection
- Product Education
- Technical Support background
- High-energy attitude
- Dispatcher monitoring
- Dispatch Coordination
- Work Order Management
Timeline
Healthcare Consultant
United Healthcare
06.2011 - Current
Technical Supervisor
Guardian International
03.2003 - 02.2011
Military
United States Marine Corps
06.1999 - 02.2003
Some College (No Degree) - Computer Networking
The English Center - Miami-Dade County Public Schools
Some College (No Degree) - Security System Technology
DSX Access Control
Similar Profiles
Jodie Orszulak, BSN, RNJodie Orszulak, BSN, RN
RN Care Manager at United HealthcareRN Care Manager at United Healthcare
Karla HensleyKarla Hensley
Care Coordinator at United HealthcareCare Coordinator at United Healthcare
Lindsay HamiltonLindsay Hamilton
Senior Customer Service Advocate at United HealthcareSenior Customer Service Advocate at United Healthcare