Summary
Overview
Work History
Education
Skills
Timeline
Generic

ALEX ADUM-KWAPONG

SILVER SPRING,MD

Summary

Passionate help desk support professional seeking to benefit an IT Department with complex technical knowledge and strong time management skills. Skilled at building rapport with diverse individuals while handling complex technical issues. Vast knowledge of web applications, software and framework.

Overview

10
10
years of professional experience

Work History

IT Help Desk Specialist

Sunrise Senior Living Service Center
04.2020 - Current
  • Provides excellent customer service skills with listening and focusing on issues while logging calls in the ticketing system
  • Prioritizes and managed issues with the customers by providing progress on time and maintaining a high degree of customer service for all support queries
  • Responsible for new hire set up including a system set up, training, and creating user accounts, resetting passwords, and creating groups
  • Diagnoses, analyzed, and resolved technical issues, IT related problems from in-house software to hardware such as laptops, PCs, and printers
  • Improves system performance by identifying problems and recommending changes
  • Updates job knowledge by participating in educational opportunities and maintaining personal networks
  • Accomplishes the organization’s mission by completing related tasks as needed.

Customer Service Associate

Walgreens
03.2014 - 06.2021
  • Provided customers with courteous, friendly, fast, and efficient service
  • Recommended items for sale to customer and recommends trade-up and/or companion items
  • Registered customer purchases on assigned cash register, collects cash and distributes change as requested; processed void, returns, rain checks, refunds, and exchanges as needed
  • Kept counters and shelves clean and well merchandised, takes inventory, and maintains records
  • Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader
  • Implemented Company asset protection procedures to identify and minimize profit loss.

Education

Skills

  • IT Troubleshooting
  • Leadership and Teamwork
  • Technical Help Desk Procedures
  • Critical Thinking and Problem Solving
  • Advanced Knowledge of Computer Operations
  • Listening and Responding Skills

Timeline

IT Help Desk Specialist

Sunrise Senior Living Service Center
04.2020 - Current

Customer Service Associate

Walgreens
03.2014 - 06.2021

Similar Profiles

CREATE PROFILE
ALEX ADUM-KWAPONG