Alex Alfaro
San Pablo,CA
Summary
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Friendly with reputation for exceeding performance benchmarks in retail settings. Dependable team player with great communication and organizational skills. Courteous and self-motivated with talent for creating effective merchandise displays. Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques. Results-oriented Sales Floor Associate with deep understanding of sales principles and customer service practices. Self-motivated individual with strong desire to succeed and meet goals. Outgoing and friendly, quickly establishing rapport with customers that encourages repeat business. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Store Associate
CVS Pharmacy
11.2023 - 05.2024
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Prioritized helping customers over completing other routine tasks in store.
- Used in-store system to locate inventory and place special orders for customers.
- Participated in ongoing training sessions to stay updated on product information and company policies effectively applying newfound knowledge on the job.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained tidy and organized store to comply with cleanliness standards.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Worked effectively in fast-paced environments.
Server
Dyar Mediterranean Cuisine
12.2022 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Processed orders and sent to kitchen employees for preparation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Answered customers' questions, recommended items, and recorded order information.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Resolved problems, improved operations and provided exceptional service.
Education
Some College (No Degree) - Interior Architecture
California State University - Sacramento
Sacramento, CA 08.2023 - 06.2027
High School Diploma -
Berkeley High School
Berkeley, CA 08.2022 - 06.2023
Skills
Organizational Skills Development
Inventory and Stocking
Problem-solving aptitude
Cash Drawer Management
Active listening techniques
Effective Communication
Merchandising and Display
Customer Assistance
Team Leadership
Team Collaboration
Multitasking
Relationship Building
Adaptability
Teamwork and Collaboration
Customer Service
Cash Handling
References
Leticia Amezcua
Guidance Counselor
Berkeley High School
1980 Allston Way
Berkeley, CA 94704
510.644.6121
leticiaamezcua@berkeley.net
Lisel Brunson
Career Counselor
Bridges From School to Work
344 20th St.
Oakland, CA 94612
510.290.5211
lisel.brunson@bridgestowork.org
Greg Pretti
CVS Store Manager
CVS Pharmacy 2085 Fair Oaks Blvd
Sacramento, CA 95819
916.929.9577
Timeline
Store Associate
CVS Pharmacy
11.2023 - 05.2024
Some College (No Degree) - Interior Architecture
California State University - Sacramento
08.2023 - 06.2027
Server
Dyar Mediterranean Cuisine
12.2022 - 08.2023
High School Diploma -
Berkeley High School
08.2022 - 06.2023