Alex Allison
Centerton,AR
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
35
35
years of professional experience
Work History
Director of Restaurant Operations
Rose Properties c/o Muse Fresh Burgers
Bentonville , AR
10.2023 - Current
- Developed and implemented processes to increase efficiency, reduce costs, and boost customer satisfaction.
- Created and maintained a positive work environment for staff by providing training, support, and recognition.
- Managed day-to-day restaurant operations, including staffing, scheduling, budgeting, food ordering and inventory control, sanitation standards compliance.
- Ensured compliance with all applicable health codes and safety regulations.
- Monitored sales performance of the restaurant and took corrective action when necessary.
- Conducted regular inspections of equipment and facilities to ensure proper maintenance and cleanliness.
- Analyzed customer feedback to identify areas of improvement in service quality or menu offerings.
- Established protocols for handling customer complaints or issues related to food quality or service.
- Implemented strategies for increasing revenue through promotional activities such as discounts or special events.
- Reviewed financial reports regularly to monitor profitability of the restaurant operations.
- Negotiated contracts with suppliers to secure favorable pricing and terms.
Operating Partner and Manager
Whataburger
Springdale , AR
04.2017 - 10.2023
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Initiated new projects that resulted in increased productivity across all departments.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Project Management Support, Department Management
McDonald's Restaurant
Rogers , AR
11.2014 - 04.2017
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Oversaw product development initiatives from concept through completion stages.
Senior Team Director
Chick-fil-A
Rogers , AR
03.2007 - 11.2014
- Developed and implemented team objectives to support the organization's mission and goals.
- Facilitated collaboration among team members by providing guidance, direction, and feedback.
- Organized regular meetings with team members to discuss progress on projects and initiatives.
- Assigned tasks to team members based on their individual strengths and abilities.
- Mentored new team members in order to onboard them quickly into the company culture.
Department Management SS AR, GM of Stillwell, OK
McDonald's
Siloam Springs , AR
01.1989 - 09.2007
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Analyzed weekly reports to identify areas for improvement in operations, budgeting, and staffing levels.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Conducted regular performance reviews to monitor progress of individual employees.
Education
Associate of Arts - Education
Ouachita Baptist University
Fayetteville01.2002
Bachelor of Arts - Education
Northeastern State University
Tahlequah, OK05.1997
Skills
- Business Consulting
- Program Oversight
- Compliance Understanding
- Promotional Planning
- Training and Coaching
- Promotional Understanding
- Due Diligence
Timeline
Director of Restaurant Operations
Rose Properties c/o Muse Fresh Burgers
10.2023 - Current
Operating Partner and Manager
Whataburger
04.2017 - 10.2023
Project Management Support, Department Management
McDonald's Restaurant
11.2014 - 04.2017
Senior Team Director
Chick-fil-A
03.2007 - 11.2014
Department Management SS AR, GM of Stillwell, OK
McDonald's
01.1989 - 09.2007
Associate of Arts - Education
Ouachita Baptist University
Bachelor of Arts - Education
Northeastern State University
Similar Profiles
Stacey IskenderianStacey Iskenderian
Food Server/Trainer at ML Rose Fine Craft Beers and BurgersFood Server/Trainer at ML Rose Fine Craft Beers and Burgers
Blair BungeBlair Bunge
BARTENDER/SERVER at M. L. ROSE CRAFT BEER AND BURGERS, A. Ray HospitalityBARTENDER/SERVER at M. L. ROSE CRAFT BEER AND BURGERS, A. Ray Hospitality
Aisha PolianAisha Polian
Store Manager at Fresh & Meaty BurgersStore Manager at Fresh & Meaty Burgers