Summary
Overview
Work History
Education
Skills
Certification
Outstanding General Manager - 2023
Timeline
Generic

Alex Amick

Marietta

Summary

Dynamic General Manager with extensive experience at TomTreyCo McDonald's, excelling in operations management and team leadership. Proven track record in enhancing customer satisfaction and driving sales growth through effective training and relationship building. Skilled in inventory management and problem resolution, fostering a high-performance culture among staff.

Overview

8
8
years of professional experience
1
1
Certification

Work History

General Manager

TomTreyCo McDonalds
06.2022 - Current
  • Oversee a team of 8-12 managers and 50+ crew
  • Train and Develop Managers and Crew
  • Run a profitable business by growing sales and effectively managing controllable P&L items
  • Assisted in daily operational management and coordination of team activities.
  • Supported development and implementation of standard operating procedures to enhance efficiency.
  • Learned inventory management systems to track stock levels and ensure availability.
  • Collaborated with staff to maintain high standards of customer service and satisfaction.
  • Aided in scheduling shifts and managing employee workloads for optimal performance.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

Assistant Manager

TomTreyCo McDonalds
08.2021 - 06.2022
  • Supervised daily operations, ensuring compliance with food safety and quality standards.
  • Trained and mentored team members to enhance service delivery and operational efficiency.
  • Implemented inventory management practices to optimize stock levels and reduce waste.
  • Analyzed customer feedback to identify areas for service improvement and staff training needs.
  • Coordinated scheduling and staffing to maintain optimal workforce levels during peak hours.
  • Managed cash handling processes, ensuring accuracy in transactions and adherence to financial protocols.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Crew Trainer/Restaurant Shift Manager

Hachem DBA McDonalds
07.2017 - 08.2021
  • Trained new crew members on operational standards and customer service protocols.
  • Monitored team performance to ensure adherence to quality and safety procedures.
  • Assisted in developing training materials to enhance employee onboarding experience.
  • Implemented process improvements that streamlined workflow efficiency during peak hours.
  • Fostered a positive work environment that encouraged teamwork and employee engagement.
  • Taught new team members correct procedures for all areas of operations.

Education

Associate of Applied Science - Business Management

West Virginia University At Parkersburg
Parkersburg, WV

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Relationship building
  • Goal setting
  • Customer relationship management
  • Verbal and written communication
  • Basic Math/Computer Skills
  • Food safety practices

Certification

ServSafe Certification

Leadership Transitions Certificate

Outstanding General Manager - 2023

Outstanding General Manager award that is awarded to the top 10% of General Managers in the Appalachian Business Unit of 2023. 

Timeline

General Manager

TomTreyCo McDonalds
06.2022 - Current

Assistant Manager

TomTreyCo McDonalds
08.2021 - 06.2022

Crew Trainer/Restaurant Shift Manager

Hachem DBA McDonalds
07.2017 - 08.2021

Associate of Applied Science - Business Management

West Virginia University At Parkersburg

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