Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Alexander Angus

Toluca Lake,VA

Summary

Dedicated Senior Systems Engineer adept at collaborating with clients and team members to determine job scope and project milestones for systems projects. Over 15 years of experience in large enterprises with a background in systems administration, level 1-3 supporting senior and C-Level executives. Achieving a thorough understanding of expectation of business, management, and clients to deliver a high level of service and experience

Overview

11
11
years of professional experience
1
1
Certification

Work History

Senior Systems Analyst

NBCUniversal
New York, Universal City, NY, CA
08.2014 - Current
  • Provide immediate support to client base of top 3 tiers of all organizations
  • Support Board members and Corporate officers in office, at home or at events
  • Respond to Malware alerts, client's security inquiries/needs
  • Research security, new technology, and client desired solutions
  • Prepare Executive's devices for travel to high risk locations
  • Risk Evaluation client's request for hardware/software
  • Deliver technical information to executive staff to be understood by all levels of comprehension
  • Summarize high priority high visibility issues with detail and precise occurrence for management
  • Solve business needs with technology by evaluating different technology options and vendor products
  • Support clients 24/7 rotating on-call
  • Perform routine system analysis as well as develop reporting metrics to help perform proactive and predictive analysis.
  • Coordinate with peer teams to resolve high priority issues and outages
  • Create and maintain technical documentation for operational readiness
  • Stay aware of new technology solutions and research those that may benefit NBCUniversal
  • Performed technical research to support resolution of data discover and production support

Technical Support Analyst

NBCUniversal
New York, NY
08.2012 - 02.2014
  • Provide onsite and Remote support for various clients with any PC issues
  • Installed and supported multiple client operating systems including Windows XP-7 and MAC OSX
  • Configuration on iPhone and Blackberry devices from re-activation, resetting passwords, security wipes
  • Troubleshooting Microsoft Office 2003/2010 applications including Outlook from general issues, mailbox size adjustments, assign users to correct mail server, and synchronize issues to/from Blackberry devices
  • Installed software on laptops and desktops to customers-specific configurations
  • Provided first and second level support to resolve hardware and software conflicts for incoming calls
  • Handle evaluate and prioritize incoming telephone, voicemail and email request
  • Identify and escalate situations requiring urgent attention for different applications
  • Log and track all calls using Kintana Ticket Tracking system
  • Multitask in fast-paced environment, while maintaining an emphasis on quality
  • Troubleshoot user's login access using RSA tokens, and soft token on their blackberry/iPhone.
  • Documented repair processes and helped streamline procedures for future technical support actions

Helpdesk Analyst

North Shore Long Island Jewish, Allscripts
Westbury, NY
10.2010 - 08.2012
  • Installed and supported multiple client operating systems including Windows XP-7 and MAC OSX
  • Configuration on Phones and Blackberry devices from re-activation, resetting passwords, security wipes
  • Installed software on laptops and desktops to customers-specific configurations
  • Provided first and second level support to resolve hardware and software conflicts for incoming calls
  • Handle evaluate and prioritize incoming telephone, voicemail and email request
  • Identify and escalate situations requiring urgent attention for different applications
  • Log and track all calls using CA ticketing system
  • Multitask in a fast-paced environment, while maintaining an emphasis on quality
  • Provide hands-on support for go-live implementations
  • Support clients with remote access applications
  • Create RSA accounts in ace server, and troubleshoot user's login access using RSA tokens, and soft token on their blackberry/iphone
  • Terminate all incoming system generated email and request for client termination in AD
  • Provision incoming request for student residents in active directory

Education

Degree - Telecommunications Technology | Computer Network Technology

New York Institute of Technology

Skills

  • Operating Systems: Windows 2000-Win 10 (workstation & server), MAC OSX and Linux
  • Working knowledge of: HTML, CSS, Python, C, Javascript, Xcode
  • Extensive working knowledge in Active Directory, proxy, firewalls, routers, subnetting, ip4 and ip6 addressing
  • Quick learner with ability to translate complex ideas and processes into technical facts or persuasive non-technical presentation
  • Excellent communication and interpersonal skills
  • CA Service Desk, Remedy, Heat, Service now
  • Scripting Skills
  • Maintenance
  • Virtualization Technologies
  • Tcp/Ip
  • Software Troubleshooting
  • Planning
  • Bash

Certification

Jamf Certified Associate


Certification Path

Jamf 300, Jamf 350, Jamf 400

Timeline

Senior Systems Analyst

NBCUniversal
08.2014 - Current

Technical Support Analyst

NBCUniversal
08.2012 - 02.2014

Helpdesk Analyst

North Shore Long Island Jewish, Allscripts
10.2010 - 08.2012

Degree - Telecommunications Technology | Computer Network Technology

New York Institute of Technology

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Alexander Angus