Alex Aniekwe

In my role, I enhanced client satisfaction and upheld punctual job completion, overseeing and organizing service delivery tasks, optimizing communication channels, proactively managing inventory of rental tools and company assets, and maintaining precise and timely job documentation.

• Managed cross-functional teams and overseen project execution from initiation to completion. Increased client satisfaction by 15% and ensured on-time delivery for 98% of projects").
• Drove successful project execution that met client expectations and contract terms.
• Streamlined communication between customers, sales teams, project managers, and leadership to ensure efficient and safe service delivery.
• Utilized ERP systems, and Maintained accurate and timely job documentation while adhering to global quality policies and procedures.
• Minimizing downtime and optimizing resource utilization. Reduced rental tool downtime by 20% through proactive inventory management.

I improved fuel delivery efficiency, ensured safety and compliance in fueling operations, conducted thorough equipment maintenance, provided outstanding customer service, and effectively resolved fueling issues through troubleshooting.

• Increased fuel delivery efficiency by 15% through route optimization and implementing preventative maintenance procedures, resulting in reduced fuel consumption and improved customer satisfaction.
• Maintained a perfect safety record by adhering to all company safety protocols and Department of Transportation (DOT) regulations for fuel handling and transportation.
• Executed preventative maintenance schedules on fuel trucks and dispensing equipment, minimizing downtime and ensuring smooth operation.
• Provided prompt, courteous, and professional service to all clients, exceeding expectations and fostering positive business relationships.
• Utilized strong analytical skills to diagnose and resolve fueling equipment malfunctions, minimizing disruption and ensuring timely delivery.

I aided in efficient field operations, upheld precise inventory and equipment management, facilitated clear communication channels, and prepared technical documentation to support operational effectiveness.

• Provided logistical and administrative support to field technicians, ensuring timely completion of service calls and efficient workflow. Reduced average service call completion time by 10% through efficient scheduling and preparation.
• Managed inventory of tools, parts, and equipment, ensuring availability for field technicians and minimizing downtime.
• Acted as a liaison between field technicians, clients, and internal teams, ensuring clear communication and timely resolution of customer inquiries.
• Compiled and maintained accurate technical documentation, including service reports, equipment logs, and customer records.
• Provided on-site assistance to field technicians with tasks such as equipment setup, data collection, and troubleshooting.