Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
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Alex Appel

Alex Appel

Tempe,AZ

Summary

A friendly and dedicated professional who is passionate about human services and psychology. Has 10 years of experience in providing high-quality customer service. Excellent conflict resolution, time-management, and written / verbal communication skills. An organized and dependable candidate who has found success with professional challenges by utilizing interpersonal problem-solving skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Behavioral Health Technician

The River Source
02.2022 - 08.2022
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Performed client intake procedures according to internal standards for new admissions.
  • Built and maintained positive staff relationships to promote teamwork and better serve clients.
  • Facilitated on-site activities, support groups and outings for clients.
  • Prepared and submitted daily progress reports to management.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Sales Associate

Ruins Convenience Store
05.2020 - 10.2021
  • Worked quickly to answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.

Retail Associate

Ross Dress For Less
01.2018 - 12.2019
  • Arranged merchandise for display to attract customers and enhance sales.
  • Completed opening, closing and shift change tasks as per company guidelines.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Employed strategic tactics such as cross-selling and upselling to drive sales.

Assistant Leasing Manager

Securlock Self Storage
05.2014 - 01.2018
  • Collected, completed and processed lease applications.
  • Achieved increased occupancy and revenue, with competitive marketing.
  • Analyzed sales data, identifying consumer demand and forecasting seasonal trends.
  • Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
  • Developed and implemented tactical marketing plans.

Education

Associate Of Arts And Sciences - Applied Psychology

South Mountain Community College
Phoenix, AZ
05.2020

Skills

  • Microsoft Proficiency
  • Documentation Skills
  • Behavior Observation
  • Conflict De-Escalation
  • Skill-Building Exercises
  • Reading Comprehension
  • Excellent Customer Service
  • Creative Thinking
  • Group Facilitation
  • Crisis Intervention
  • Incident Reporting
  • Housekeeping Skills
  • HIPAA Requirements
  • Client Transportation
  • Food Preparation and Handling
  • Collaborative Treatment Planning

Certification

  • Basic Life Support Certification from the American Heart Association (AED and CPR).

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every day you may make progress. Every step may be fruitful. Yet there will stretch out before you an ever-lengthening, ever-ascending, ever-improving path. You know you will never get to the end of the journey. But this, so far from discouraging, only adds to the joy and glory of the climb.
Winston Churchill

Timeline

Behavioral Health Technician

The River Source
02.2022 - 08.2022

Sales Associate

Ruins Convenience Store
05.2020 - 10.2021

Retail Associate

Ross Dress For Less
01.2018 - 12.2019

Assistant Leasing Manager

Securlock Self Storage
05.2014 - 01.2018

Associate Of Arts And Sciences - Applied Psychology

South Mountain Community College

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Alex Appel