Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alex Arango

Miami,FL

Summary

Results-focused sales professional offering 8+ years of experience boosting sales and customer loyalty through individualized service. Successful at engaging with staff by discussing sales performance, maintaining accountability, and acknowledging excellent performance. Committed to growing the business and maintaining service standards by supporting staff in handling service issues and customer communications, as well as strengthening the customer experience with positivity and professionalism when answering requests and processing sales.

Overview

6
6
years of professional experience

Work History

CLIENT ADVISOR

Tiffany & Company
Miami, FL
10.2023 - Current
  • Provide personalized luxury service to clients, cultivating long-term relationships, and ensuring an exceptional client experience.
  • Generated sales leads by attending retail events and networking opportunities.
  • Exceeded sales year goal by 30% and drove business growth through strategic appointments, resulting in a 40% client engagement.
  • Participated in exclusive high jewelry events, delivering a personalized client experience, resulting in multiple high-value transactions.

SALES SUPERVISOR

GUCCI
Bal Harbour, FL
09.2020 - 10.2023
  • Consistently maintained sales goals and KPI's above store targets providing strong customer service resulting 24% of the business through appointments.
  • Work directly with the Store Director to ensure the achievement of sales, retention and quality targets.
  • Monitor the store customer service interactions to identify opportunities within all transactions.
  • Manages daily sales floor operations to deliver an outstanding store experience.
  • Manages Daily the Zone Chart covering both stores to maximize the service to the customers.

KEY HOLDER

JAMES PERSE
Bal Harbour, FL
11.2019 - 09.2020
  • Drove team revenue totals by bringing in over $480.000 in sales in 5 months.
  • Provided strong service to customers, increasing customer loyalty up to 20%.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of customer preferences.
  • Coached employees and trained on methods for successful strategies to meet operational and sales targets.
  • Responsible for opening and closing store, handing operational procedures, stock replenishment and maintaining visual standards.

Education

Direction in Logistics and Production Specialist -

EAFIT
Pereira, Colombia

Industrial Engineer -

UNIVERSIDAD DEL VALLE
Cali, Colombia

Skills

  • Customer Service & Sales
  • Conflict Resolution
  • Clienteling / Client Retention
  • MS Office / SAP
  • Teamwork / Collaboration
  • Store opening and closing / Cash Handling
  • Team Leadership
  • Training and Mentoring
  • Sales Reporting
  • Store Operations

Timeline

CLIENT ADVISOR

Tiffany & Company
10.2023 - Current

SALES SUPERVISOR

GUCCI
09.2020 - 10.2023

KEY HOLDER

JAMES PERSE
11.2019 - 09.2020

Direction in Logistics and Production Specialist -

EAFIT

Industrial Engineer -

UNIVERSIDAD DEL VALLE

Similar Profiles

CREATE PROFILE