Alex Arani
Apex,NC
Summary
Knowledgeable Desktop Support Analyst well-versed in Windows and Apple operating systems. Troubleshoots malfunctions, updates components and patches software for smooth software operations. Known for thriving in fast-paced environments and making efficient and informed decisions for repairs.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Network Specialist/Desktop Support
Laboratory Corporation of America (LABCORP)
08.2022 - 10.2024
- Installed and configured hardware and software components as part of desktop and deskside support.
- Provided professional services and support in a dynamic work environment.
- Researched complex issues across multiple databases and worked with support resources to resolve issues.
Technical Support Specialist
Meredith College
08.2005 - 08.2022
- Provided assistance to students, faculty, and staff via email, phone, remote connection, and in person
- Troubleshot hardware and software in both PC and MAC environments
- Setup, installed, troubleshot Network printers
- Perform break/Fix of different models of IBM, Lenovo, and Dell laptops and desktops
- Created images for laptops and desktops using ghost and Clonezilla
- Trained and mentored new user services staff.
Helpdesk/Deskside Support
BELL HOWELL
10.2003 - 08.2005
- Provided Level I/II/III support for a 1900-user environment
- Provided end user support, troubleshot, and resolved hardware and software issues
- Performed break and fix DELL Desktops and Laptop
- Installed and maintained HP Network printers
- Trained and supervised Helpdesk staff.
Education
Associated Degree in Networking Technology -
Wake Technical College
Raleigh, NC01.2001
Computer Science - undefined
North Carolina State University
Raleigh, NC01.2000
Skills
- Windows10
- 7
- XP
- MAC OS
- Microsoft Office 2003-2019
- Customer Service
- Freshservice and Spicework
- Ghost
- Clonezilla
- Remote
- Connectwise
- VNC
- TCP/IP
- DHCP
- VPN
Certification
- Microsoft Certified Professional (MCP)
- Network+ Certification
- A+ Certification
- Lenovo Certified
Timeline
Network Specialist/Desktop Support
Laboratory Corporation of America (LABCORP)
08.2022 - 10.2024
Technical Support Specialist
Meredith College
08.2005 - 08.2022
Helpdesk/Deskside Support
BELL HOWELL
10.2003 - 08.2005
Associated Degree in Networking Technology -
Wake Technical College
Computer Science - undefined
North Carolina State University
- Microsoft Certified Professional (MCP)
- Network+ Certification
- A+ Certification
- Lenovo Certified
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