Alex Arellano
Marysville,WA
Summary
Experienced Service Ambassador Lead with years of applying exceptional customer service, conflict mediation and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsive and resilient team player with adaptable and resourceful mindset.
Overview
11
11
years of professional experience
Work History
Service Ambassador Lead
Community Transit
04.2022 - Current
- Maintained high customer satisfaction standards to meet or exceed our companies mission.
- Educated customers regarding fares and bus schedules.
- Developed process improvements to enhance overall training experience within the department.
- Established and maintained positive relationships with multiple departments within the agency.
- Planned and organized outreach events by working hand-in-hand with Marketing Managers and leaders.
- Coached team members in techniques necessary to complete job tasks.
Store Manager
True Religion
07.2014 - 03.2018
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Assistant Store Manager
Banana Republic
08.2012 - 07.2014
- Suggested add-on services that would be helpful to customers and improve bottom line
- Pleasantly greeted customers and asked open-ended questions to better determine needs
- Escalated incidents to next level to remain compliant with company's standards and procedures
- Handled customer issues with confidence, using complex problem solving to provide effective resolution
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget
- Performed statistical analyses to gather data for operational and forecast team needs
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Education
Business Administration And Management -
Everett Community College
Everett, WASkills
- Social Orientation
- Communications Strategies
- Emergency Situations
- Incident Reports
- Service Quality
- Microsoft Office
- Effective Customer Communication
- Administrative Support
- First Aid and CPR Certified
- De-Escalation Techniques
Accomplishments
- Collaborated with different departments in the development of Free Youth Transit Policy.
- Used Microsoft Excel to develop tracking spreadsheets for new hires.
- Lead a team of 8 Ambassadors.
- Successfully completed multiple De-Escalation training programs.
Languages
Spanish
Native or Bilingual
Timeline
Service Ambassador Lead
Community Transit
04.2022 - Current
Store Manager
True Religion
07.2014 - 03.2018
Assistant Store Manager
Banana Republic
08.2012 - 07.2014
Business Administration And Management -
Everett Community College