Alex Arseneau
AZ
Summary
Dedicated professional with a strong background in client support and software training. Effective verbal communication and conflict resolution skills contribute to improved teamwork and increased client satisfaction. Expertise in computer systems, emphasizing solution documentation and process optimization for better service results.
Overview
15
15
years of professional experience
Work History
Associate Client Support Consultant
ADP
Tempe, Arizona
11.2019 - 10.2025
- Provided client support for payroll and HR software solutions.
- Educated clients on software features and best practices.
- Partnered with multiple business units and teams to support troubleshooting, to deliver a seamless client experience.
- Organized and adhered to a daily schedule, handled a high volume of inbound calls, e-mails, and chat to assist clientele with product inquiries.
- Documented client interactions and solutions for knowledge base updates.
- I performed work remotely from my home office.
Administrative Assistant
Moving Fairies
New York, NY
06.2015 - 11.2019
- Acted as a liaison for a white glove, concierge moving company in the New York City area
- Assisted and supervised in-home installation of wiring, cables, electronic devices; supervised renovations and inspections.
- Executed personal errands for owner and clientele.
- Managed scheduling and calendar coordination for executive team.
- Facilitated communication between departments to support project alignment.
- Coordinated travel arrangements and itineraries for team members.
- Maintained filing systems and documentation for easy access and retrieval.
- Handled incoming correspondence, prioritizing urgent requests for timely response.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
AmeriCorps Member
City Year New York
New York, NY
08.2014 - 06.2015
- Provided support to a 2nd grade special needs class in the South Bronx, Hunt's Point, in New York City, the poorest congressional district in the United States.
- Worked successfully with diverse group of coworkers to accomplish goals and address areas of improvement related to our service.
- Managed an after school program with an emphasis on art and social- emotional intelligence.
- Acted as an AmeriCorps Social-Emotional Learning Coordinator, provided coaching to fellow corps members to better classroom behavior management.
- 1,600 hours of service completed.
Front Desk Receptionist
VICI Capilli Salon & Spa
Milwaukee, WI
06.2010 - 09.2014
- Scheduled appointments via computer software and answered phone calls for joint salon and beauty school, assisted in customer queries of company service and products.
- Duties included but not limited to payment processing, compiling reports, faxing, copying documents, and basic accounting procedures.
- Reported and communicated confidential information to the company owner.
- Coordinated with stylists to ensure timely service delivery.
- Provided support for special events and promotions at the salon and spa.
- Performed data entry into computer systems to maintain accurate records of customer information.
Education
BA - Psychology
University of Wisconsin, Milwaukee
Milwaukee, WI05-2014
High School Diploma -
De Pere High School
De Pere, WI06-2009
Skills
- Program development
- Team leadership
- Verbal and written communication
- Public speaking
- Conflict resolution
- Volunteer management
- Microsoft Office Suite
- Adobe Creative Suite
- Data entry
- Collaboration and independence
Civic Engagement Experience
- City Year AmeriCorps Member, Provided support to a 2nd grade special needs class in the South Bronx in New York City, managed an after school program with an emphasis on art and social-emotional intelligence., 09/01/2010, 07/01/2014, New York, NY, 1600
- Volunteer Management, Acted as an AmeriCorps Social-Emotional Learning Coordinator, provided coaching to fellow corps members to better classroom behavior management., 09/01/2010, 07/01/2014, New York, NY
Timeline
Associate Client Support Consultant
ADP
11.2019 - 10.2025
Administrative Assistant
Moving Fairies
06.2015 - 11.2019
AmeriCorps Member
City Year New York
08.2014 - 06.2015
Front Desk Receptionist
VICI Capilli Salon & Spa
06.2010 - 09.2014
BA - Psychology
University of Wisconsin, Milwaukee
High School Diploma -
De Pere High School