Alex Audain
Perth Amboy,NJ
Summary
Dynamic Cable Installation Technician with extensive experience in network installations and troubleshooting. Proven track record in managing teams to optimize workflow, ensuring compliance with company policies, and enhancing customer satisfaction through effective problem resolution.
Overview
35
35
years of professional experience
Work History
Cable Installation Technician
Spectrum
07.2017 - 10.2024
- Install high-speed. internet and home networking
- Installed systems and equipment.
- Installed Voice over Internet Protocol (VoIP) systems for seamless communication.
- Worked directly with customers in residential and commercial settings to provide services.
- Troubleshot customer issues to ensure timely resolutions and satisfaction.
- Resolved customer complaints promptly, enhancing overall customer satisfaction.
- Oversaw daily activities of technicians to maintain service quality and operational standards.
- Supervised daily operations to ensure compliance with company policies and procedures.
- Coordinated team schedules to optimize workflow and resource allocation.
- Trained new staff on operational standards and safety protocols.
- Facilitated communication between departments to streamline processes and resolve issues.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Led a team of 15 employees in daily operations.
- Created new strategies for improving customer service standards within the organization.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
Cable Installation Technician
JBL Cable solution
01.2012 - 07.2017
- Responsible for daily reports and work load
- Responsible for managing day to day work of technicians
- Responsible for installing
- In customer homes and Commercial business
- Install high speed internet and home networking
- Install VoIP
- Troubleshoot any customer problems
- Work in Cablevision, Comcast systems, Time Warner special project out of state
Cable Installation Technician
Urban City Telecommunication
01.2011 - 01.2012
- Responsible for daily reports and work load
- Responsible for managing day to day work of technicians
- Responsible for installing
- In customer homes and Commercial business
- Install high speed internet and home networking
- Install VoIP
- Troubleshoot any customer problems
- Work in Cablevision, Comcast systems, Time Warner special project out of state
Cable Installation Technician
Visionpro Communication
09.2008 - 01.2011
- Responsible for daily reports and work load
- Responsible for managing day to day work of technicians
- Responsible for installing
- In customer homes and Commercial business
- Install high speed internet and home networking
- Install VoIP
- Troubleshoot any customer problems
- Work in Cablevision, Comcast systems, Time Warner special project out of state
Cable Installation Technician
VM Commsource
07.2007 - 05.2008
- Responsible for daily reports and work load
- Responsible for managing day to day work of technicians
- Responsible for installing
- In customer homes and Commercial business
- Install high speed internet and home networking
- Install VoIP
- Troubleshoot any customer problems
- Work in Cablevision, Comcast systems, Time Warner special project out of state
Cable Installation Technician
180 Connect
08.2005 - 06.2007
- Responsible for daily reports and work load
- Responsible for managing day to day work of technicians
- Responsible for installing
- In customer homes and Commercial business
- Install high speed internet and home networking
- Install VoIP
- Troubleshoot any customer problems
- Work in Cablevision, Comcast systems, Time Warner special project out of state
Cable Installation Technician
Amtec Communication
10.2004 - 07.2005
- Responsible for daily reports and work load
- Responsible for managing day to day work of technicians
- Responsible for installing
- In customer homes and Commercial business
- Install high speed internet and home networking
- Install VoIP
- Troubleshoot any customer problems
- Work in Cablevision, Comcast systems, Time Warner special project out of state
Admitting Representative
Green Oaks hospital
05.2003 - 07.2004
- Registered patients into system.
- Provided customer support at service desk
- Performed various administrative tasks in office
- Data Entry and filing
Patient Supply Technician
Medical City of Dallas
08.2002 - 04.2003
- Responsible for delivering supplies to patient units
- Customer service
- General office responsibilities
- Data Entry and filing
Refund Analyst
HCA Patient Account Services
01.2001 - 06.2002
- Handled Medicaid and Medicare accounts
- Made all proper refunds to insurance companies
- Processed cases in a timely manner
- Customer service
- General office responsibilities (Filing and faxing documents)
- Reported daily to management
Housekeeping
St. Vincent Hospital
01.1995 - 01.2001
- Responsible for basic housekeeping duties
- Responsible for keeping a daily report of rooms cleaned
- General support for nursing staff
Manager
Morris Windows
01.1990 - 01.1995
- Resolved customer issues with the proper solution
- Effectively communicated all product knowledge and bank information
- Tracked documents using Excel & Word Perfect
- Provided current and accurate information to customers via email/direct mail
- Ensured customer satisfaction
- Scheduled weekly job assignments
- General office duties
Education
Business Management Program -
BOROUGH OF MANHATTAN COMMUNITY COLLEGE
Skills
- Fiber optic installation
- Fiber termination
- Fusion splicing
- Fiber optic testing
- Network installation
- VoIP systems
- High-speed internet
- Troubleshooting techniques
- Problem resolution
- Installation planning
- OTDR operation
- Hand tool proficiency
- Safety standards
- On-site supervision
- Team collaboration
- Client interaction
- Effective communication
- Time management
Additional Information
ADDITIONAL INFORMATION, INCLUDING REFERENCES WILL BE MADE AVAILABLE UPON REQUEST
Timeline
Cable Installation Technician
Spectrum
07.2017 - 10.2024
Cable Installation Technician
JBL Cable solution
01.2012 - 07.2017
Cable Installation Technician
Urban City Telecommunication
01.2011 - 01.2012
Cable Installation Technician
Visionpro Communication
09.2008 - 01.2011
Cable Installation Technician
VM Commsource
07.2007 - 05.2008
Cable Installation Technician
180 Connect
08.2005 - 06.2007
Cable Installation Technician
Amtec Communication
10.2004 - 07.2005
Admitting Representative
Green Oaks hospital
05.2003 - 07.2004
Patient Supply Technician
Medical City of Dallas
08.2002 - 04.2003
Refund Analyst
HCA Patient Account Services
01.2001 - 06.2002
Housekeeping
St. Vincent Hospital
01.1995 - 01.2001
Manager
Morris Windows
01.1990 - 01.1995
Business Management Program -
BOROUGH OF MANHATTAN COMMUNITY COLLEGE