Alex Baez
Casselberry,FL
Summary
Accomplished Team Leader with progressive industry background and decisive leadership style. Offers strategic planning abilities, problem-solving, and communication with good understanding of business principles, background in change management and forward-thinking mindset.
Ready for challenges and focused on meeting future demands. Persistent leader eager to lead and grow organizations. Collaborative with relentless work ethic.
Proven track record of success leading and growing organizations. Skilled in identifying opportunities and implementing practical business strategies with commitment to staying informed about latest trends, technologies and best practices.
Overview
15
15
years of professional experience
Work History
Chief Operating Officer
PLUR Entertainment
08.2023 - Current
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Identified and pursued business development opportunities to grow organization and increase revenue.
- Monitored and analyzed industry trends to identify opportunities for organizational growth and competitiveness.
- Negotiated contracts and agreements to secure favorable terms and maximize profits.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Managed financial, operational and human resources to optimize business performance.
Medicare Sales Representative
EHealth
02.2023 - Current
- Educated clients on insurance policies and procedures.
- Analyzed customer needs to provide customized insurance solutions.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Licensed in 43 separate states
- Analyzed risk factors to recommend appropriate coverage levels.
- Generated leads through cold-calling, networking and other outreach methods.
Admissions Counselor
LA Film School
01.2016 - 06.2021
- Reviewed admissions applications and evaluated student credentials.
- Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
- Developed and implemented specific recruitment projects and completed routine reports pertaining to recruitment.
- Increased interdepartmental relationships within university to improve student success.
- Assessed student interests and skills and provided strategic information about pursuing suitable courses.
- Gathered necessary paperwork and applications for students to initiate enrollment process.
- Maintained positive relationships with students, faculty, alumni, and administration.
- Worked with financial aid office to verify student's' applications and discuss payment options.
- Regularly met with enrolled students to confirm success and identify problem areas.
- Assessed student's abilities and recommended degree programs to highlight strengths.
Director of Operations
My Advocate For Health
08.2011 - 04.2016
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Mentored and coached team members to foster productive and engaging work environment.
- Established and monitored quality assurance standards to achieve operational excellence.
- Defined, implemented, and revised operational policies and guidelines.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Regional Manager
InterFACE
02.2009 - 03.2011
- Supervised staff to optimize brand expansion initiatives and productivity.
- Established and maintained operational standards for 9 locations.
- Masterminded updates to workflows and revitalized teams to meet changing business needs and boost team member performance.
- Grew market share by building strong vendor network and customer-oriented retail store and services.
- Developed brand expansion initiatives across sales, marketing and advertising campaigns.
- Engineered effective inventory management strategies and loss prevention initiatives to keep shrink below 4%.
- Elevated market penetration to generate $1.24 million in gross annual revenue from one-time and subscription based sales.
- Led all regions as the Number 1 producer of subscriptions in 2010 and 2011
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Managed P&L to decrease discrepancies and retain timely and under-budget project completion.
Education
Master of Arts - Architecture
University of Cincinnati
Cincinnati, OH06.2010
Bachelor of Arts - Architecture
University of Cincinnati
Cincinnati, OH05.2008
Skills
- Business Analysis
- Compliance Management
- Strategic Planning
- Business Forecasting
- Operations Oversight
- Planning and Execution
- Cross-Functional Collaboration
- General Management and Administration
- Operations Management
- Recruitment and Retention
Timeline
Chief Operating Officer
PLUR Entertainment
08.2023 - Current
Medicare Sales Representative
EHealth
02.2023 - Current
Admissions Counselor
LA Film School
01.2016 - 06.2021
Director of Operations
My Advocate For Health
08.2011 - 04.2016
Regional Manager
InterFACE
02.2009 - 03.2011
Master of Arts - Architecture
University of Cincinnati
Bachelor of Arts - Architecture
University of Cincinnati
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