ALEX BALL

Seattle,WA

Summary

Current Global Partner Data Administrator at Starbucks within the ServiceNow workstream. Former HR Coordinator at Paramount in the tech/streaming departments of Paramount+/PlutoTV supporting Talent Acquisition and ad-hoc data reporting. Experienced in data validation, analysis, reporting, and working with cross-functional teams to achieve objectives.

Overview

years of professional experience

Work History

Global Partner Data Admin

Starbucks

03.2023 - Current

Actioned ServiceNow (HR SNOW) cases, and requests sent to Global Partner Data priority inbox
Adjusted partner records based on SNOW case notes varying from hire-fails due to onboarding errors, duplicate partner numbers, compensation adjustments, store transfers, promotion fails, replication issues, tax area discrepancies, etc.
Used systems such as Partner Central for adjusting front facing partner records, while also fixing in SAP either manually or through Partner Central's data replication monitor
Accessed onboarding records through Taleo, and resolved accordingly based on PowerBI error table

Data Validation Support

FloQast

10.2022 - 03.2023

Utilized Salesforce/Excel for dashboard creation, report generation, and as a central database for analyzing key areas such as profit targets, highest-selling subscription modules, territory assignment, customer life-cycle, etc.
Enhanced data accuracy by meticulously validating and correcting discrepancies in large datasets with tools such as RingLead and SQL
Monitored ongoing data integrity, identifying trends or issues that required investigation or resolution such as duplicate accounts, inactive websites and customer contract discrepancies

Talent Acquisition Coordinator

PARAMOUNT & PLUTO TV

01.2022 - 03.2023

Maintained oversight and processed candidates internally through the hiring pipeline with tools such as SAP Successfactors by accurately updating their candidate profile, interview, offer and onboarding details
Worked with HR on sensitive candidate information to fully process background checks and adjudicate any potential discrepancies
Supported ad-hoc data reporting needs for cross-functional teams aligned to C-suite with Airtable/Excel to show KPIs such as time-to-fill per requisition, # of open reqs, recruiter efficiency, pipeline blockages, etc.

Data Billing Analyst/Collision Lead

OPUS IVS

05.2021 - 11.2021

Used Excel, Salesforce and Quickbooks to process scan tool purchase orders, monthly invoices, manage accounts for Collision customers
Developed automation for monthly billing/service report generation
Created customer accounts in Autologic and Salesforce
Analyzed scan tool data to determine metrics such as vehicle make/model, insurance type.
Improved billing accuracy by conducting thorough audits and identifying discrepancies in invoice data

Education

BA - Philosophy -

University of Michigan - Ann Arbor

Skills

Microsoft: Excel (VBA, VLookups, PivotTables, etc), Word, PowerPoint, SharePoint
Google: Sheets, Docs, Drive

Knowledgeable in SuccessFactors/Partner Central, SAP, Oracle Taleo, SQL, SalesForce, RingLead

Websites

Timeline