Alexandria Barsanti
Reno
Summary
Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. As well as service-oriented, and focused on delivering exceptional customer experiences to drive consistent revenue growth. Coordinates resources to meet expected business and customer demands. Sales expert, organized decision-maker and strategic planner with top-notch interpersonal and communication skills.
Overview
13
13
years of professional experience
Work History
General Manager
Sierra Repair
RENO
08.2012 - Current
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Tracked monthly sales to generate reports for business development planning.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Created schedules and monitored payroll to remain within budget.
- Guided management and supervisory staff to promote smooth operations.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Trained employees on duties, policies and procedures.
- Implemented strategies to increase sales and profitability of the shop.
- Managed daily operations including opening and closing procedures, cash handling and banking activities.
- Developed and implemented procedures for the efficient operation of the shop.
- Oversaw daily shop operations, ensuring efficient workflow and customer satisfaction.
- Answered incoming questions via phone and email discussing advertised pricing and inventory.
- Monitored the progress of technicians' work to ensure timely completion of repairs.
- Ensured that all repairs were performed according to manufacturer standards and specifications.
- Reviewed repair orders and identified any potential problems or issues for resolution.
- Collaborated with staff members to identify areas where process improvements could be made to increase efficiency in the department.
- Provided technical advice and guidance on complex repairs to service technicians.
- Maintained clear and safe workspace areas to meet OSHA standards.
Education
High School Diploma -
Edward C Reed
06-2010
Associate of Arts -
Truckee Meadows Community College
Reno, NV06-2014
Bachelor of Science - Business Management
University of Nevada, Reno
12-2017
Skills
- Inventory control
- Customer service
- Effective leader
- Budget management
- Time management
- Dealership management
- Business administration
References
References available upon request.
Timeline
General Manager
Sierra Repair
08.2012 - Current
High School Diploma -
Edward C Reed
Associate of Arts -
Truckee Meadows Community College
Bachelor of Science - Business Management
University of Nevada, Reno
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