ALEX BAUTISTA
Moonachie,NJ
Summary
Food and Beverage professional with extensive experience managing food and beverage operations. Proven track record in overseeing high-volume establishments and enhancing customer satisfaction. Demonstrated expertise in team leadership and inventory management. Passionate about genuine hospitality and achieving results. Looking for an upper management position in the New York area.
Overview
7
7
years of professional experience
Work History
Senior Food and Beverage Manager
Lotte New York Palace Hotel
06.2024 - Current
- Managed day-to-day operations of multi-unit food and beverage department, ensuring high standards of service quality.
- Trained and led staff in delivering service aligned with Forbes 5-star standards, achieving consistent guest satisfaction and internal audit success.
- Conducted performance audits and service evaluations to maintain Forbes Travel Guide standards across all departments.
- Analyzed customer feedback trends to inform menu adjustments and service improvements.
Human Resources Manager
Davidson Hotels & Resorts DBA Embassy Suites
10.2023 - 06.2024
- Ensured timely payment of employee wages with meticulous attention to detail and strict adherence to deadlines. Successfully transitioned HRIS systems, successfully moving from Adams Keegan to Workday at EOY.
- Developed strong relationships with department heads, enabling open communication channels for addressing employee concerns swiftly and effectively.
- Improved company culture by implementing diversity and inclusion initiatives. Facilitated onboarding programs to enhance new hire integration.
- Managed recruitment processes, including job postings and candidate screenings.
Food and Beverage Manager
Davidson Hotels & Resorts DBA Embassy Suites
09.2022 - 10.2023
- Joined hotel team shortly after grand opening. Helped write and implement SOP's. Hired and trained rooftop pool bar team including bartenders, servers and bussers. Established positive and effective communication among unit staff and organizational leadership, reducing miscommunications and improving efficiency.
- Supervise day to day operations for over 25 team members including outsourced labor. Multi-unit food and beverage operation with coffee shop and Banquet meeting space catering to breakfast, lunches and receptions from 40 to 400 guests.
- Profit and Loss management with focus on labor control. Analyzed financial reports, revenue and expenses to find ways of increasing profits and reducing costs.
- Promoted to Human Resources Manager 10/23.
Food And Beverage Operations Manager
Dimension Hospitality
11.2021 - 09.2022
- Trained, supervised and motivated employees to enhance customer service, encourage repeat business and promote growth from within. Effectively managed timekeeping and payroll processes.
- Identified customer needs to respond proactively to concerns, boosting customer satisfaction scores by 4% year over year.
- Led transition from to-go IRD service to full service IRD. Implemented and trained team members on new SOP's.
- Managed J1 VISA team members while abiding by federal and local state laws.
Assistant General Manager
Sweetgreen Inc.
08.2020 - 10.2021
- Managed hiring, development, employee reviews, training, schedules.
- Kept restaurant compliant with all federal, state and local food safety regulations. Achieved ECOSURE scores of over 90% for Q1-Q3 of 2021.
- Consistently kept COGS and labor targets under company forecast numbers quarterly for calendar year 2021.
- Developed, implemented and managed business plans to promote profitable food and beverage sales.
Food And Beverage Operations Manager
The Roosevelt Hotel NYC
03.2018 - 03.2020
- Managed day to day outlet operations of 1000 room multi-unit hotel and banquet functions of 50 to 500 people. Responsible for hiring, training, scheduling and payroll
- Managed Beverage controls for three hotel bars including a seasonal rooftop lounge. Maintained 2018 year end beverage cost flat to budget and beat previous year by 1.9%
- Created and designed restaurant, bar and banquet menus using comp sets of local area competitors and analyzing market trends. Knowledge of wines, craft cocktails and beer
- Extensive knowledge of local 6 union rules and regulations. Excellent working relationship with union delegates and business agents
- Awarded Leader of the Quarter for outstanding performance in Q4 of 2018
Education
Bachelor of Criminal Justice -
John Jay College Of Criminal Justice
Hospitality Administration And Management
Florida Atlantic University
04.2020
Skills
- Microsoft Office (Excel, Outlook, Powerpoint, Word), Opera, Micros POS, Infogenesis POS, ADPtimesaver, ADP WFM, Workday, Birchstreet, Adams Keegan, AOD, Selerix, OnQ PMS
- NYC Qualifying Certificate in Food Protection
- TABC Certified
- Fluent in Spanish
- ServSafe certified
- Forbes Travel Guide Standards
- 5-Star Luxury Service Execution
- Guest Experience Excellence
- Service Quality Assurance
Timeline
Senior Food and Beverage Manager
Lotte New York Palace Hotel
06.2024 - Current
Human Resources Manager
Davidson Hotels & Resorts DBA Embassy Suites
10.2023 - 06.2024
Food and Beverage Manager
Davidson Hotels & Resorts DBA Embassy Suites
09.2022 - 10.2023
Food And Beverage Operations Manager
Dimension Hospitality
11.2021 - 09.2022
Assistant General Manager
Sweetgreen Inc.
08.2020 - 10.2021
Food And Beverage Operations Manager
The Roosevelt Hotel NYC
03.2018 - 03.2020
Bachelor of Criminal Justice -
John Jay College Of Criminal Justice
Hospitality Administration And Management
Florida Atlantic University
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