Alex Beauzile
Brooklyn,NY
Summary
Customer Service Specialist adept at prioritizing tasks and multitasking in fast-paced environments. Achieved customer satisfaction through effective problem-solving and attention to detail while managing escalated support issues. Committed to enhancing customer loyalty by addressing diverse concerns and fostering positive relationships.
Overview
5
5
years of professional experience
Work History
Site Supervisor
Jfk Airport, Airways
Queens, New York
10.2023 - Current
- Supervised airside work crews across JFK Airport Airways operations.
- Monitored safety compliance for ramps, gates, and restricted areas.
- Delegated tasks to optimize crew resources during operations. to support turnaround schedules and site coverage.
- Communicated shift updates with dispatch, supervisors, and ground staff.
- Trained new staff on airport procedures and site expectations.
- Addressed service issues and escalated concerns to airport management.
Security Guard Officer
Pax Assist JFK Airport
Queens, NY
09.2023 - Current
- Monitored security cameras and conducted regular patrols to ensure the safety of premises.
- Checked buildings, equipment, and access points to identify and mitigate potential security risks.
- Investigated suspicious activity and reported findings to proper personnel.
- Provided customer service by addressing questions from visitors and staff to enhance their experience.
Customer Representative
Walmart
Albany, New York
09.2022 - 04.2023
- Resolved customer concerns using Walmart service standards and clear communication.
- Handled difficult or emotional customer situations with empathy and professionalism.
- Supported order pickup, online returns, and in-store customer requests.
Customer Service Representative
Walmart Rewards Master Card
, NY
08.2022 - 01.2023
- Resolved customer complaints promptly, ensuring customer satisfaction and loyalty.
- Answered customer inquiries, delivering accurate information on products and services to enhance customer understanding.
- Collected and analyzed customer feedback through surveys to identify trends and implement improvements in customer service.
Customer Care Representative
Alorica
08.2021 - 03.2022
- Managed inbound customer calls for Alorica contact center support.
- Answered customer inquiries over the phone and via email.
- Resolved customer complaints promptly and professionally.
- Resolved billing, account, and service questions using company scripts.
- De-escalated complaints with calm, professional communication.
Education
GED -
Universal Security School
Brooklyn07-2022
GED -
Aemrica-Haitiano Communication School
Haiti07-2021
GED -
Cisa Proffesional School
Haiti01-2016
High School Diploma -
Lycee National D'Haiti
Haiti06-2015
Skills
- Security Operations
- Safety Compliance
- Risk Assessment
- First Aid Certified
- Patrolling
- Vigilant and Watchful
- Team Leadership
Project Coordination
Communication Skills
Customer Engagement
Conflict Resolution
Adaptability
Microsoft Office proficiency
Timeline
Site Supervisor
Jfk Airport, Airways
10.2023 - Current
Security Guard Officer
Pax Assist JFK Airport
09.2023 - Current
Customer Representative
Walmart
09.2022 - 04.2023
Customer Service Representative
Walmart Rewards Master Card
08.2022 - 01.2023
Customer Care Representative
Alorica
08.2021 - 03.2022
GED -
Universal Security School
GED -
Aemrica-Haitiano Communication School
GED -
Cisa Proffesional School
High School Diploma -
Lycee National D'Haiti