ALEX BECKMAN
Omaha,NE
Summary
Organized and dependable employee successful at managing multiple priorities with a positive attitude. Committed to maintaining professional relationships to increase employee and customer satisfaction.
Overview
14
14
years of professional experience
Work History
Account Manager
Buildertrend
01.2022 - Current
- Maintain client book of 300 accounts through Salesforce and Gainsight
- Maximizing resources given provided to stay organized and be prepared for day to day tasks
- Maintained customer satisfaction with timely responses, customized workflows, and online training
- Adapting to workflows, team and individual goal changes with positivity and open mindedness
- Actively listening to customer needs to help solve any problems or questions they may have
- Collectively working towards team goals and encourage others along the way
- Communicate with teammates, supervisors, and managers to maintain organization and clear expectations
- Excellent written documentation on all communication with clients
- Encourage clients to set and achieve reasonable goals on weekly basis
Operations Manager
Omaha Country Club
02.2018 - 12.2021
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Implemented policies and standard operating procedures for continuous improvement
- Executed training programs for onboarding staff in the restaurant and banquet facilities
- Created training manuals for four different departments
- Conducted interviews and onboarding processes for 80+ new hires each year
- Determined proper course of action for immoral employees
- Maintain schedules for four different departments and at least 50 employees each week
- Partnered with suppliers to effectively manage and budget for uniform inventory
- Provided exceptional customer service to all guests and escalated concerns where needed
- Managed time efficiently when executing various events and services at the same time
- Set up event facilities and equipment, cleaned areas and organized supplies
- Organized and stocked product to keep necessary levels for sales demand
- Communicated product value, quality and style to educate and entice potential customers
Sales Associate
Nike Factory Store
05.2015 - 09.2017
- Completed a six-month Human Resource and Operations internship
- Trained new hires on servicing, procedures and product technology
- Analyzed sales associate applications and select candidates for phone screens
- Conduct phone screens with candidates while recording detailed notes to provide to the Operations Manager
- Write employee schedules for over 30 employees on a weekly basis
Sales Associate
Old Navy
08.2010 - Current
- Train new employees on services, procedures and product technology
- Assist in helping new stores set up for success in their grand openings
- Prepare merchandise for sales floor by unboxing of new items
- Coordinate efficient restocking of sales floor with merchandise and accurate signage for current promotions
- Complete seasonal windows, dress mannequins and arrange in-store displays to showcase available products
- Greet customers and help with product knowledge, selections, and purchases including in-store and e-service transactions
Education
Human Resources: Payroll
LinkedIn Learning
Bachelors of Arts - Hospitality, Restaurant & Tourism Management, Business Leadership and Communication
University of Nebraska
Lincoln, NE12.2017
Skills
- Organized
- Detail-oriented
- Time management
- Team Player
- Problem solving
- Communication
- Salesforce
- Gainsight
Affiliations
- National Society of Leadership and Success Alumni
- First AID and CPR certified
Timeline
Account Manager
Buildertrend
01.2022 - Current
Operations Manager
Omaha Country Club
02.2018 - 12.2021
Sales Associate
Nike Factory Store
05.2015 - 09.2017
Sales Associate
Old Navy
08.2010 - Current
Human Resources: Payroll
LinkedIn Learning
Bachelors of Arts - Hospitality, Restaurant & Tourism Management, Business Leadership and Communication
University of Nebraska
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