Alex Bevilacqua-Layton
Naples,FL
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Store Manager
STARBUCKS COFFEE COMPANY
09.2004 - 08.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Developed and implemented successful staff incentive programs to motivate employees.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Managed staffs levels of between 20-45 direct employees
Education
High School Diploma -
Barron Collier High School
Naples, FL06.2001
Skills
Training store Manager of SMT internal program, training 22 Store managers in 16 years
Operational excellence coach over the 239 area to enhance productivity with fast and efficient deployment to ensure world class customer service was delivered to meet the customer lens while ensuring employee engagement remained positive
- Relationship building and management
- Operations
- Database Management
- Customer Relations
- Strategic thinker
- Training and mentoring
- Store displays
- Financial operations management
- Accurate money handling
- Team leadership and coaching
- Maximizing profitability
Accomplishments
- Managed a store that exceeded company expectations in every category during the [Quarter] quarter.
- Area Store Manager of the quarter 2/2018
- Operated two drive thru locations for a four year span between 2016 -2020 that achieved top 3 placement for speed of service in the state of florida and also top 20 company metrics for the same time frame which contributed to the bottom line portfolio
Certification
Florida Food safety certificate
Certified Coffee Master certificate
Area SMT trainer
Classroom Facilitator
Timeline
Store Manager
STARBUCKS COFFEE COMPANY
09.2004 - 08.2021
High School Diploma -
Barron Collier High School